Windows 10 End of Life: Are You Ready? Tips & Checklists
Only a few weeks remain before Microsoft ends support for one of the most widely used operating systems of all time. Are you ready for what comes next?
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Incident vs. Service Request: From Theory to Practice
Discover how incidents and service requests differ in ITIL and why the distinction is vital for IT service management success.
1 Billion Build Minutes Later: How we reinvented CI/CD at Atlassian
From pipeline chaos to 1K+ builds per day.
Serverless Applications: Why Monitoring is Essential for Speed and Reliability
Serverless applications are becoming the go-to architecture for modern developers. Startups and enterprises are building serverless applications because they offer scalability, cost-efficiency, and flexibility. However, these advantages come with unique challenges, especially when it comes to monitoring serverless applications. Traditional server monitoring tools fail to capture short-lived functions, making serverless application monitoring essential for maintaining performance and reliability.
Unify Your IT Asset Inventory in 24 hours!
Creating a unified IT inventory is one of those tasks that always gets postponed. However, sooner or later, you need to get it done to avoid wasting money and resources. The secret to getting your inventory done in 24 hours is that there’s not just one way to build it. InvGate has several ways to track and upload all the different types of assets, so you can choose the one that’s most accurate for your needs.
The 5 Stages of ITSM Simplified | ITIL V2 Made Easy
The 5 Stages of ITSM (ITIL V2) are essential for understanding how IT Service Management transforms businesses and IT operations.
AI, IT and HR: Strategy, Risks, and the Future of Work (w/ Ben Eubanks)
Tim and Tom are joined by Ben Eubanks, Chief Research Officer at Lighthouse Research & Advisory, bestselling author of Artificial Intelligence for HR, and a leading thinker on the intersection of people, technology, and the future of work. Together they explore how AI is reshaping HR — not only in how the function operates day-to-day, but also in how it redefines HR’s outward-facing strategic role in organizations.
Reading the Room: the Power of Unstructured Data (w/ Tania Benade-Meyer)
In this episode, Tom speaks with Tania Benade-Meyer, founder of Unstructured, about the power of unstructured data, the shift from SLAs to XLAs, and what it takes to be an “enlightened leader” in 2025.
PARALLEL SEASON FINALE: S1E5 - The Forgotten
Back again for the last installment of this story! Here's the season finale of Tim Flower's brand new IT mystery series, Parallel. Knowledge is power—until you forget.
ALL NEW PARALLEL: S1E4 - The Virtual Murder
Back AGAIN by popular demand! Here's episode 4 of Tim Flower's brand new IT mystery series, Parallel. The team at Zentech has been hard at work investigating a murder. This time it's actually time that's the victim, and everyone is a suspect - especially the VDI team. "The Foundation" makes another appearance, and the team gets closer to uncovering the source of many of their recurring IT issues, with the help of an AI assistant and a very persistent DEX team.