Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Service Reliability Engineering and related technologies.

2024 SRE Report: AI is not replacing human intelligence anytime soon

Automation cast a shadow over the future of work for many years. Generative AI (GenAI) is now the latest innovation stealing all the headlines, fueling countless debates and fears about machines taking over human jobs. However, our 2024 SRE Report offers a perspective that challenges this notion.

What we can learn from Google's UniSuper incident comms

Earlier this month, an inadvertent misconfiguration in an internal tool used by Google Cloud resulted in the deletion of a user’s GCVE Private Cloud. The user in question? UniSuper Australia — a $125 billion Australian pension fund with over 600,000 users. In this post, Ashley reflects on the communications shared and what we can learn from them.

DevOps and SRE Metrics: R.E.D., U.S.E., and the "Four Golden Signals"

In the fast-paced realm of DevOps and Site Reliability Engineering (SRE), success starts with effective monitoring. Understanding the fundamental metrics is crucial for identifying and mitigating issues proactively. In this article, we’ll delve into the leading metrics frameworks — R.E.D., U.S.E., and the “Four Golden Signals” — which will provide you with a solid foundation to enhance your monitoring practices.