An escalation policy is a collection of rules used to define how and when an incident should be escalated. In Squadcast an Incident escalation happens when a responder hands off the task/incident to another member, and this handoff is subject to specific rules. This video explains how to set up Escalation Policies, and Round Robin Incident Assignment Strategy in Squadcast.

For more details, visit our documentation on Round Robin & Advanced Escalations: https://support.squadcast.com/escalation-policies/round-robin-and-advanced-escalations

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