Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Service Reliability Engineering and related technologies.

How it feels to run an incident with Investigations

We've been building the broader incident.io platform for several years now, and one thing we've learned is that UX matters more here than almost anywhere else. When an incident fires, there's no room for poorly designed interfaces or fumbling through features you haven't touched in a while — every second of the incident response lifecycle counts. The product has to be ergonomic: easy to pick up, easy to navigate, with the right things at your fingertips at exactly the right moment.

Instrumenting WordPress with OpenTelemetry: PHP Tracing, Browser RUM, and Error Capture in Production

WordPress powers 40% of the web but has no native observability story. Here's how to instrument it end-to-end with OpenTelemetry - PHP, browser RUM, and errors. Prathamesh works as an evangelist at Last9, runs SRE stories - where SRE and DevOps folks share their stories, and maintains o11y.wiki - a glossary of all terms related to observability.

How to solve key site reliability engineering challenges

Modern site reliability engineering challenges stem from the difficult requirement of confirming why complex systems fail in ways staging cannot replicate. While observability tools signal failures, and AI SREs reason over data, they leave observability gaps regarding the actual state of running code. By utilizing runtime context, teams capture live execution data to accelerate production debugging, resolving incidents in minutes without requiring manual redeploy cycles.

In the Age of AI, Taste Isn't About Aesthetics

AI can generate a UI in seconds. So what do designers actually bring to the table? Marcela, Principal Product Designer at Rootly and former Founding Designer at Ramp, has spent 20 years in design. Her answer: taste isn't about aesthetics or crafting pleasant interactions. It's about asking the uncomfortable questions, and choosing the right problem, not the easiest one.