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The latest News and Information on Service Reliability Engineering and related technologies.

What is AI SRE? The Complete Guide to AI-Assisted Site Reliability Engineering

It's 2:47 AM. PagerDuty fires. You open a Slack alert and see: p99 latency spike on checkout-service. You SSH into the host, check dashboards in four tabs, grep logs for the last 20 minutes, and eventually find a slow query introduced in a deploy six hours ago. It took 34 minutes. You resolved it, w Prathamesh works as an evangelist at Last9, runs SRE stories - where SRE and DevOps folks share their stories, and maintains o11y.wiki - a glossary of all terms related to observability.

Capturing HTTP Request and Response Bodies in .NET Traces with PHI Redaction

> Standard OTel.NET instrumentation captures headers, status codes, and timing — not request or response bodies. Here's how to add body capture to your traces while keeping PHI out of your observability backend. Prathamesh works as an evangelist at Last9, runs SRE stories - where SRE and DevOps folks share their stories, and maintains o11y.wiki - a glossary of all terms related to observability.

Fixing Broken Traces in GCP Cloud Run: A Custom OpenTelemetry Propagator

GCP's load balancer silently rewrites your traceparent header, orphaning spans in any OTLP backend. Here's the custom propagator that fixes it. Prathamesh works as an evangelist at Last9, runs SRE stories - where SRE and DevOps folks share their stories, and maintains o11y.wiki - a glossary of all terms related to observability.

How it feels to run an incident with AI SRE

We've been building the broader incident.io platform for several years now, and one thing we've learned is that UX matters more here than almost anywhere else. When an incident fires, there's no room for poorly designed interfaces or fumbling through features you haven't touched in a while. The product has to be ergonomic: easy to pick up, easy to navigate, with the right things at your fingertips at exactly the right moment. We've put a lot of effort into this over the last 5 years.

Why Your PromQL Availability Query Returns Nothing When Services Are Healthy

Your SLI query shows 100% availability as No Data. Here's why PromQL returns empty results instead of zero — and the label-preserving fix. Prathamesh works as an evangelist at Last9, runs SRE stories - where SRE and DevOps folks share their stories, and maintains o11y.wiki - a glossary of all terms related to observability.

Instrumenting WordPress with OpenTelemetry: PHP Tracing, Browser RUM, and Error Capture in Production

WordPress powers 40% of the web but has no native observability story. Here's how to instrument it end-to-end with OpenTelemetry - PHP, browser RUM, and errors. Prathamesh works as an evangelist at Last9, runs SRE stories - where SRE and DevOps folks share their stories, and maintains o11y.wiki - a glossary of all terms related to observability.

How to solve key site reliability engineering challenges

Modern site reliability engineering challenges stem from the difficult requirement of confirming why complex systems fail in ways staging cannot replicate. While observability tools signal failures, and AI SREs reason over data, they leave observability gaps regarding the actual state of running code. By utilizing runtime context, teams capture live execution data to accelerate production debugging, resolving incidents in minutes without requiring manual redeploy cycles.