In the contemporary landscape of fast paced IT and Digital services, where every click, tap, or swipe represents a potential interaction with a customer, the importance of optimizing the customer experience cannot be overstated. Service Level Objectives (SLOs) stand at the intersection of engineering excellence and customer satisfaction, serving as the guiding principles that drive the delivery of exceptional digital experiences.

Chasing shiny new toys, as always ;)

Explore how AI-powered tools like Slack, Salesforce, Canva, and Rootly are revolutionizing the way we work.

At Squadcast, we're continually striving to empower our users with the tools they need to handle incidents swiftly and effectively. Today, we're thrilled to announce the launch of our latest feature: Additional Responders. This feature marks a significant step forward in enhancing collaboration and coordination during incident response.

Rootly On-Call streamlines incident management with automated scheduling, noise reduction, and centralized documentation. It mitigates on-call fatigue with features like flexible overrides, shift visibility, and shadow rotations, enhancing team well-being and preventing burnout.

I was out there in sunny Austin this February, speaking at Civo Navigate 2024. The event was jam packed with amazing talks, and it was great meeting so many people with long and fascinating careers in engineering and Site Reliability. I had the privilege of meeting Bob Lee, who currently leads DevOps at Twingate — a cloud-based service that provides secured remote access, and poised to replace VPNs.

I was out there in sunny Austin this February, speaking at Civo Navigate 2024. The event was jam packed with amazing talks, and it was great meeting so many people with long and fascinating careers in engineering and Site Reliability. I had the privilege of meeting Bob Lee, who currently leads DevOps at Twingate — a cloud-based service that provides secured remote access, and poised to replace VPNs.

The term ROI (Return on Investment) often gets thrown around without a thorough understanding of its implications. Many see it merely as a financial metric, but in reality, ROI encompasses much more than monetary gains. In this comprehensive exploration, we delve into the true essence of ROI, its multifaceted nature, and how it impacts every aspect of your business strategy.

In the world of modern businesses, where IT systems play a major role in all types of businesses, the role of the Site Reliability Engineer (SRE) has become central to managing the effectiveness and reliability of the entire business. SREs are the bridge between the rapid deployment of software and systems and the stable operation of those systems in a production environment. They ensure that reliability and performance criteria are defined and are met.

‘Manual deployment is (should be) a sin.’ Well, calling manual deployment a sin may sound strong, but consider this: building the ultimate development pipeline demands a focus on automation. Although the selection of a deployment method depends on the specific needs and requirements of a project or environment, can you really deny the power of automated deployment? There's a better way.