Operations | Monitoring | ITSM | DevOps | Cloud

Site crashes and outages can cost hundreds of thousands in lost revenue and inconvenience users. Site Reliability Engineering helps build highly reliable and scalable systems, particularly important for companies that depend on their software to support their customers performing critical operations. Hiring a Site Reliability Engineer is the best way to ensure a software system stays up and running at all times. Not only will they help manage infrastructure and applications, but they'll also be able to advise on how to scale a business as it grows - keeping downtime and incidents at a minimum!

Major outages are bound to occur in even the most well-maintained infrastructure and systems. Being able to quickly classify the severity level also allows your on-call team to respond more effectively. Imagine a scenario where your on-call team is getting critical alerts every 15 minutes, user complaints are piling up on social media, and since your platform is inoperative revenue losses are mounting every minute. How do you go about getting your application back on track? This is where understanding incident severity and priority can be invaluable. In this blog we look at severity levels and how they can improve your incident response process.