Product Update: Upgrade to Exporting your Retrospectives
Blameless is excited to announce an enhancement to our Incident Retrospective tool! The Export feature now allows for customizable retrospectives.
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SRE
The latest News and Information on Service Reliability Engineering and related technologies.
How SREs Can React to COVID-19's Impact on Incident Management
By adding new complexity to reliability engineering and making physical war rooms a thing of the past, COVID-19 has imposed permanent changes on incident management. Here’s how SREs can respond.
How to Analyze Incidents Better with the Right Metrics
An important SRE best practice is analyzing and learning from incidents. When an incident occurs, you shouldn’t think of it as a setback, but as an opportunity to grow. Good incident analysis involves building an incident retrospective. This document will contain everything from incident metrics to the narrative of those involved. These metrics aren’t the whole story, but they can help teams make data-driven decisions. But choosing which metrics are best to analyze can be difficult.
Coffee Break Webinar Series: Intelligent Observability for SRE
A selection of live questions and answers from the audience of our recent webinar on how site reliability engineers can best leverage intelligent observability to monitor SLIs and SLOs, prioritize reliability over functionality, and more.
SRE Thought Leader Panel: SRE Adoption as Organizational Transformation
SRE adoption can be difficult. It’s more than just new tooling; it requires a change of process and mindset as well. So how can we go about convincing our organizations that SRE is worthwhile? How can we drive this change? Learn from experts who have done this in our latest SRE Thought Leader Panel “SRE Adoption as Organizational Transformation.” Panelists include: Kurt Andersen, SRE Architect at Blameless Vanessa Yiu, Executive Director, Enterprise Architecture at Goldman Sachs Tony Hansmann, Former Global CTO at Pivotal Software, Inc. Chris Hendrix (Host), Staff Software Engineer at Blameless.
SREview Issue #11 March 2021
Is it spring yet? Or spring still? Time sure is strange nowadays. At least we have a ton to look forward to in the next few weeks! Here are some of the most exciting Tweets, content, and events happening in the SRE and resilience engineering community this month.
A Day in the Life: Intelligent Observability at Work with a Super SRE
After we’d fixed Aparna’s network issue, James came to see me at my desk. Masks on, socially distanced and all that, but it was nice to have some face-to-face time. James is cool – that dry British humor and not your classic IT Ops dude. He’s been here forever and mentored me when the CIO, Charlie, hired me as the first SRE here a year or so ago. I lucked out really.
How to Scale for Reliability and Trust
As more people depend on your product, reliability expectations tend to grow. For a service to continue succeeding, it has to be one customers can rely upon. At the same time, as you bring on more customers, the technical demands put on your service increase as well. Dealing with both the increased expectations and challenges of reliability as you scale is difficult. You’ll need to maintain your development velocity and build customer trust through transparency.
Product Update: Blameless Chatbot Beautification
Blameless’ Incident Resolution chatbot is getting a makeover. We’re excited to share how this change came about, what the revamp includes, and how Blameless customers can get the most out of it.
How to Analyze Contributing Factors Blamelessly
SRE advocates addressing problems blamelessly. When something goes wrong, don’t try to determine who is at fault. Instead, look for systemic causes. Adopting this approach has many benefits, from the practical to the cultural. Your system will become more resilient as you learn from each failure. Your team will also feel safer when they don’t fear blame, leading to more initiative and innovation. Learning everything you can from incidents is a challenge.