Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Managed Service Providers and related technologies.

From Fragmented to Unified: How UEM Transforms IT Efficiency and Resilience

Watch this on-demand webinar to discover how modern UEM transforms IT and security operations by bringing everything together on one centralized platform. Learn core UEM concepts, see how automation saves time and reduces errors, and watch a live demo showcasing real UEM capabilities in action. Perfect for IT professionals looking to streamline workflows, strengthen cyber resiliency, and boost productivity from a single unified solution.

Unleashing Protective DNS: The First Line of Cyber Defense You're Still Underestimating

Many cyber threats - like phishing, ransomware, and shadow IT - start at the domain layer. But too many security stacks only respond once the damage is done. In this on-demand webinar, Mikey Pruitt, Partner Evangelist at DNSFilter, shares insights, practical examples, and a live demo to show why DNS-layer protection is no longer optional - especially for MSPs and IT teams. Watch as Mikey breaks down.

Inside Our Security Masterclasses: Practical Insights for Cyber Resilience and Identity Protection

Explore an overview of our Security Masterclass series led by Stefanie Hammond, designed to help MSPs and IT professionals understand today’s evolving cyber threats and how to address them effectively. This video highlights two key sessions: Ideal for teams looking to deepen their cybersecurity knowledge or organizations aiming to enhance their security offerings with clear, practical guidance.

Threat Hunting Explained: See It in Action, Learn How It Works

Most IT and security professionals have heard of threat hunting – but few have seen it in action or fully understand how it works in the real world. That’s about to change. In this on demand webinar, Jim Waggoner and Kevin O’Connor guide you through a hands-on threat hunting session, showing how they identify, investigate, and surface hidden threats across cloud and endpoint environments. You’ll learn.

Deepfakes, Disguises, & Deliveries: How Rob Shapland Uses Social Engineering to Shape Cybersecurity

Modern cyberattacks aren’t just technical—they’re personal. And Rob Shapland knows how to exploit the human element better than anyone. In this episode, Chris Massey sits down with Rob to unpack the wild world of social engineering—from sneaking into corporate offices disguised as a delivery driver to using AI voice clones to bypass MFA. With over 200 successful break-ins (all authorized, of course), Rob shares what IT leaders and MSPs are still getting wrong—and how to fix it.

N-central 2025.3 Release Roundup

Jason Murphy, Head Nerd at N-able, walks you through the latest features released in 2025.3 Audit Log Expansion – Now track Discovery Job creation and edits via Syslog Improved Session Enforcement – Auto-invalidate sessions when SSO configurations change Device Import Safeguards – Warnings for discovery pre-check failures Duplicate MAC Filtering – New UI for managing reused MACs in discovery CMMC Progress – Continued development for DoD-aligned, on-prem environments.

Why MSPs Can't Afford to Ignore DNS Monitoring

Most MSPs don’t think much about DNS—until something breaks. A record is deleted, an MX entry is misconfigured, or a zone is out of sync. Suddenly, your client’s email is bouncing, their site is down, and your phone is ringing. The problem? DNS issues are easy to miss. They don’t always trigger alerts, logs, or tickets. But when they surface, you’re the one your client calls first.

Show your work: Prove your MSP value

It’s one of those unspoken facts of business that the better something is managed, the less people notice. Everything just glides along. That’s a double-edged sword for managed service providers. On the one hand, you want to give clients a frictionless experience. On the other, you want them to know that’s what they’re getting — and how much you put in to deliver it.

Top 5 MSP takeaways from the 2025 IT Trends Report

Earlier this year, Auvik released our annual IT Trends Report, spotlighting some of the key changes for network management, MSP, and IT practitioners. We know the market and its ups and downs can have a huge impact on the success of MSPs, so we’re bringing you a roll-up of key statistics and findings related to MSP specifically. Read on to see what we found.