Customer service is essential to a businesses’ survival, and it makes sense when considering the impact that poor customer service can have on a business in terms of reputation and sales. In fact, 70 percent of people have claimed that their purchase decisions are based on the customer service received, so it is imperative for businesses to invest in their customer service experiences continually.

Your employees and customers are constantly on the move and rely on their mobile devices to stay connected and productive. On-demand remote support is crucial when technical issues become a roadblock in their day. With mobile device remote support, your IT team can troubleshoot problems quickly and efficiently from a tablet, computer, or smartphone.

If you are reading this article, your organization is considering a TeamViewer alternative. Your organization may already be using TeamViewer and want an MDM solution more tailored to your needs, or your IT team may be weighing it against other options as part of an initial procurement process. This search is often initiated by the fact that TeamViewer takes a one-size-fits-all approach to mobile device management, which is generally not what brands need.

The mobile development ecosystem has always been very diverse, arguably more diverse than the web development ecosystem. While it seems like every day there are more frameworks and tools for web developers, a lot of them are built on top of JavaScript and implement similar patterns to each other. The mobile ecosystem, on the other hand, has a core set of languages that make the differences between mobile tools and frameworks much easier to identify.