Operations | Monitoring | ITSM | DevOps | Cloud

In this video, learn the difference between SLA, SLO, and SLI and why understanding each one is essential for delivering reliable IT services. Discover how these three service level metrics work together and why tracking the right one helps improve service reliability, customer satisfaction, and operational performance. Whether you're an IT operations professional, SRE, DevOps engineer, or service manager, this video explains SLA, SLO, and SLI in simple terms so you can build measurable goals and realistic service commitments.

������ �������� ������������ ���� ��������! This month, we're bringing you two new ManageEngine Marketplace extensions for ServiceDesk Plus Cloud that help bridge the gap between your monitoring tools and your service desk. With the Grafana extension, alerts automatically create and resolve tickets in ServiceDesk Plus Cloud—eliminating manual ticket creation and ensuring incidents are tracked the moment they're detected.

An MSP facing churn asked how to reach out to a list of 500 local businesses, but the advice was that mass outreach is activity, not strategy, and the real need is rebuilding a growth engine. The episode outlines six points.

Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.

When AI writes the code and something breaks, nobody knows what it was supposed to do.

Learn how Uptime.com alerts you the moment a check goes Up or Down, complete with technical details and root cause analysis for API and Transaction checks. Dive into Real-Time Analysis to track outage timelines and get detailed insight into every alert. Plus, see how Traceroute from global or private probe servers helps identify connection issues quickly and accurately. Stay informed. Respond faster. Resolve smarter.

Get familiar with the redesigned layout of the Megaport Services page. This quick video breaks down the new interface structure, showing you where your key data lives so you can manage your connections faster and more efficiently.

Take control of your Megaport Portal view. This quick video demonstrates how to use the updated filtering options, sorting tools, and global action buttons to quickly organize, find, and manage your services at scale. This video shows how to.

MCP vs CLI: does it even make a difference? Here’s everything you need to know. Welcome to Episode 3 of Live Laugh Logs, the podcast from the Coralogix Developer Relations team. This week Andre has made the move to the US, so Annie and Lewis are joined by George Pickers, Head of Solution Engineering for EMEA & APAC at Coralogix.

Building AI agents is easy until they launch into production and start behaving unpredictably. In this presentation, João Freitas, Chief AI Officer at PagerDuty, dives into the messy reality of scaling non-deterministic systems and shares how PagerDuty manages multi-agent complexities. Speaker: João Freitas, Chief AI Officer, PagerDuty Recorded during GenAI Community x Google Developer Group Lisbon at PagerDuty Portugal offices, July 2026.