Operations | Monitoring | ITSM | DevOps | Cloud

Full Circles: DEX in the Age of Agentic AI featuring Christy Punch (Forrester)

In a full-circle moment for The DEX Show, Tom and Tim welcome guest speaker, Forrester’s new Digital Workplace & DEX analyst, Christy Punch, for her first podcast in the role—echoing the show’s very first Forrester guest back in 2020. The timing is bittersweet: it’s also Tim Flower’s final month as co-host, marking a major transition for the podcast.

Try SolarWinds Observability Today

When every second counts, your IT systems can’t afford blind spots. SolarWinds Observability delivers AI-powered, contextual awareness to help IT teams keep critical services running no matter the complexity. Connect the dots across networks, applications, cloud environments, and physical infrastructure with one comprehensive observability platform. With intelligent insights and real-time visibility, SolarWinds helps you prevent downtime, troubleshoot faster, and resolve issues before they impact users even in the most demanding environments.

Resolve's Zero Ticket Video Series - Software Installation Request #itautomation #aiautomation

Software installs and access requests do not need tickets. In this Zero Ticket Video Series demo, see how RITA, Resolve’s AI-powered IT agent, automates a Jira access request end to end. RITA understands the request, validates role and policy, provisions temporary access, routes approvals automatically, and delivers full access once approved. No ticket queues. No manual handoffs. Just real resolution through agentic automation.

Telemetry Talks - Ep.1 - Observability and OpenTelemetry

In the first episode of Telemetry Talks, Diana talks with Jose, VictoriaMetrics Cloud Lead, about the practical origins of observability and how OpenTelemetry is shaping modern monitoring. They cover why observability became critical as systems moved from monoliths to microservices, how OpenTelemetry unifies traces, metrics, and logs while avoiding vendor lock-in, and how it integrates natively with VictoriaMetrics.

Building & Enforcing an AI Policy

Just like "cloud" in years past, the term "AI" has permeated just about every tech space and product. And although AI has plenty of business benefits, there are also plenty of risks in using AI, especially when it comes to sensitive business information. End users may not understand (or care) about the negative impacts of AI, which is where IT comes in. In this stream, you'll learn about how you can build an AI policy that works and how to enforce it so that users actually follow it!

ServiceNow Without the Ticket Hell

ServiceNow is the system of record for change and approvals in most regulated enterprises. But when evidence lives elsewhere — scattered across CI tools, scanners, tickets, and screenshots — approvals slow down and audits become painful. Developers waste hours chasing proof. CABs approve changes without confidence. Auditors reconstruct history months later. In this video, Matt Bailey shows what changes when evidence is produced continuously, directly from the delivery pipeline, and linked into ServiceNow workflows.

Evidence, Not Screenshots

In regulated environments, slow change is often blamed on process. In reality, it’s caused by missing, fragmented, or untrusted proof. Screenshots. Tickets. Manual approvals. Evidence assembled after the fact. In this video, we show what changes when compliance policies are embedded directly into release workflows — and when immutable, machine-readable evidence is captured automatically across CI/CD.