Operations | Monitoring | ITSM | DevOps | Cloud

SquaredUp for SCOM - Quick Win Video Series - Part 7: Using a NOC Dashboard

In this series we take you through some of the fundamentals of building and designing your own dashboards. We look at some of the tile types and visualizations that are available, show you how to run SCOM agent tasks from SquaredUp, and finish up with an example of using a SquaredUp dashboard to troubleshoot an issue. This video focuses on how to use a NOC dashboard. We’ll now use a NOC dashboard, and the drilldowns in SquaredUp, to help us resolve a problem in our environment.

AIOps Best Practices | First Data/Fiserv: Going Ticketless with AIOps and Moogsoft

At First Data/Fiserv, AIOps dramatically improved incident management and resolution, a transformation that allowed this financial services provider to almost go ticketless. The speakers describe the entire process, started when the CIO called for a global, next-gen monitoring platform. First Data/Fiserv soon realized that Moogsoft’s collaboration and record-keeping capabilities allowed it to slash tickets by 95%. They also describe how the system was fine-tuned to handle both regular and critical incidents transparently.