Operations | Monitoring | ITSM | DevOps | Cloud

The pandemic has had its impact on ITSM. With people working from home, organizations have had to ensure their employees have a smooth remote working experience with next to little IT-support-related hiccups. Many organizations have embraced this change and used it as an opportunity to build stronger and more resilient ITSM.

In the bonus episode of ManageEngine's Masterclass 2022, we'll check out all the new features and key enhancements released in ServiceDesk Plus Cloud in the last six months. Learn how features like Asset Life Cycle, report widgets, and space management can help you enhance your IT service delivery.

Measuring the ROI of IT operations enables organizations to visualize the contributions of IT teams in terms of dollar value. In this video, we discuss how to measure the ROI of IT staff using advanced analytics.

In the final episode of this season's ManageEngine's Masterclass 2022, we discuss how to streamline the asset management process in a hybrid work environment with ServiceDesk Plus.

In the final episode of this season's ManageEngine's Masterclass 2022, we unveil the all new asset life cycle workflow builder and discuss how to streamline the asset management process in a hybrid work environment with ServiceDesk Plus Cloud.

IITL has been adopted by organizations to streamline their IT service management since its conception in the 1980s. ITIL talks about co-creating value from a service management perspective in its latest version. ITIL 4 can be considered a modernized framework that is more in line with changing technologies; unlike previous versions, it emphasizes the importance of stakeholder collaboration for co-creating value. The latest version aligns with new work models such as lean, agile, and DevOps and supports modern technologies like AI and the cloud.

In the third episode of ManageEngine's Masterclass 2022, we'll understand the different facets of an efficient change enablement process. From automating various components to leveraging the visual workflow builder to develop effective and coordinated change workflows, see how ServiceDesk Plus Cloud helps in expertly carrying out changes.

Learn how IT service desk teams can use ServiceDesk Plus to personalize their service catalog to their organization's needs and optimize their service management process for employees operating in a hybrid environment. Follow us on social.