The all-new #SupportCenterPlus 11.0 brings a brand-new UI, some exciting new features and functionalities that's sure to take your #customersupport several notches higher and provide unparalleled customer experience. In this webinar, we'll be doing a product walk-through while discussing all the key features along with it. Account and contact management: Deliver personalized services with a multi-tenant architecture for managing accounts and contacts.

In this video, we will be looking at how organizations can streamline employee onboarding with the various features available in the ServiceDesk Plus' arsenal. We'll be looking at a use case where a company is trying to onboard employees in a short time, and build a service catalog outlining the services available to users. Leveraging ServiceDesk Plus' automations, templates, request life cycles, and approvals, the company was able to accelerate employee onboarding and build a process that is easy to monitor and manage.

Amidst the complexity of today's dynamic market landscape, the cloud has emerged as a reliable technology whose benefits are far-reaching and long-lasting. Despite COVID-19 affecting global IT spending, companies have continued to invest in cloud solutions. Be it making the business more agile or accelerating their digital transformation goals, companies are turning to the cloud for a variety of reasons.

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https://www.manageengine.com/itom/weekly-it-operations-management-podcast-series.html

Learn how the Configuration Management Database (CMDB) works in ServiceDesk Plus, how to set up your own CMDB, and how it helps IT teams manage their IT infrastructure better. ServiceDesk Plus is an IT service management (#ITSM) software that helps organizations streamline their ticketing, and manage their IT efficiently, ensuring there's minimal downtime and top notch IT service delivery.  

In this session, our experts discuss the benefits and challenges of the digital workspace in our new normal times. Find out more about the new concept of bring your own internet (BYOI) that is challenging internet bandwidth constraints, and collaboratively securing your endpoints.

ManageEngine Vulnerability Manager Plus is a prioritization driven threat and vulnerability management solution for enterprises with built-in remediation. This video covers how you can utilize Vulnerability Manager Plus' security configuration management feature to continually detect security misconfigurations in your endpoints using a pre-defined set of baselines, and bring them back to compliance.