In this session of ManageEngine's Masterclass 2020, we will discuss how to manage all assets in your organization's IT infrastructure, and optimize asset usage. Stay on top of your assets with an IT asset management (ITAM) strategy that helps you keep track of both hardware and software assets throughout their entire life cycle.

Are you still relying on incident resolution averages? Watch this video to see how incident age tiers in Analytics Plus for ServiceNow can give you a better sense of resolution times.

Part 3 of a 4 part webinar series. In this webinar, we discuss AI in monitoring and how to best use AI to make monitoring less cumbersome

This dashboard from Analytics Plus for ServiceNow has everything you need to stay on top of your ServiceNow help desk's performance, and boost organization's productivity.

ManageEngine OpManager is an end-to-end network monitoring software that proactively monitors a wide range of network devices, servers, and VMs for fault and performance. It's easy to customize for every business needs and works out-of-the-box without requiring a steep learning curve. It's being used by over a million IT admins for over 15 years.

Introducing Analytics Plus for ServiceNow, an enterprise-focused IT analytics platform that helps your derive deep insight from your ServiceNow processes. With 150+ pre-built reports and dashboards, you can get started with analyzing your ServiceNow data in a matter of minutes.

Identify procedural bottlenecks that are impeding incident closure, and stay on top of every process involved in resolving an incident using Analytics Plus for ServiceNow.

With enforcement of the California Consumer Privacy Act (CCPA) set for July 1, 2020, it is time for organizations to ensure their compliance strategy is in place. With the CCPA already in effect since January 2020, regulators expect the companies to be CCPA compliant now. The CCPA requires organizations to secure the sensitive data they hold, while also protecting the privacy of consumers.

In the third session we will discuss the change management process, define the different types of changes possible, and how to implement them with minimum disruption to the organization. We will also discuss how a company moved their entire on-premises infrastructure to the cloud using ServiceDesk Plus, and how they were able to plan such a large scale change and effectively implement it. See the cloud version of ServiceDesk Plus in action, as we show how to use all the available features to plan and implement changes better.

Every incident is a moment of truth that will make or break the image of a service organization. The Incident management is no longer considered a mere resolution process. It should be used to create customer experience and translate it into a great value proposition. In this webinar you will learn how Incident Management practice will have a positive impact on your operations.