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7 ITIL® 4 tips for service professionals by the ITIL 4 co-author | ITIL 4 overview, benefits & more

Presented by Barclay Rae, ITIL 4 co-author and a well-known ITSM consultant, this webinar focuses on the practical application of ITIL 4, using value streams, and the various areas of professionalism that are now included as part of the ITIL 4 portfolio.

Quick tips to create an effective remote access plan for your organization.

In this webinar, you'll learn:

  • Specific challenges that your IT teams face while working remotely during the COVID-19 crisis
  • Cybersecurity implications of opening up privileged access to infrastructure and data center assets to IT technicians working from home
  • How to handle remote access requests to critical systems
  • Strategies for IT teams to effectively adapt to a remote work plan without compromising on access security
  • How ManageEngine's Secure Remote Access Toolkit can help a

SSL certificate life cycle management: Unraveling the mystery behind web service outages

How often have we tried to access a website or a web service to find that the service is down? Most of the time, an expired SSL certificate is reason behind such unforeseen outages. Not only does it result in loss of productivity for end users, but also leaves a dent in the hard-earned reputation for business owners. This webinar throws light on a few such real-world scenarios and recommends a few best practices you should follow to stay on top of SSL certificate life cycle management.