Keeping the lights on - The ITSM challenges conquered by the UK's national healthcare
Learn how the IT services team for National Health Service (NHS) Digital navigated smoothly through several disruptions caused by the COVID-19 pandemic.
#NHS Digital is responsible for the design, development, and operation of the UK's national healthcare IT and data services. Its goal is to support NHS clinicians at work, help patients get the best care, and use data to improve the UK's healthcare system.
Attend this webinar to understand the takeaways of NHS Digital's experience through the pandemic, including:
- The importance of a shared sense of purpose and vision in #servicedelivery.
- Delivering at pace whilst ensuring service assurance.
- The future of service management and #ITOps, and why our roles are more critical than ever.
Measuring the service desk's contribution to value - https://youtu.be/3A50sqpsP6o
Effective IT services in post-pandemic work models from Vawns Murphy - https://youtu.be/Zg4EmobD_zI
ITIL® 4 and the digital enterprise - working beyond IT by Barclay Rae - https://youtu.be/GxikUxNRs8M
Everything you need to know about ITIL 4 from Dr. Mauricio Corona - https://youtu.be/BzhA1rYNddI
7 practical ITIL 4 tips for service professionals from Barclay Rae - https://youtu.be/9dVofH6pG_A
Setting the Cornerstone of a Successful ITSM Practice - https://youtu.be/jAOMUuu7rNI
Building the IT management of the future - https://youtu.be/RgxaQUQf8EA
How IT service desks can better prepare for the GDPR - https://youtu.be/2cfDZeLq7z0
Technology trends and their impact on IT management - https://youtu.be/17_CdHfGfjg
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