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Latest Videos

Free ITSM webinar from IT expert Vawns Murphy | ITSM in the next normal

Watch this webinar on how to deliver effective services in the next normal, and learn about: The COVID-19 crisis completely changed our world. From an IT perspective, we’ve all had to change our ways of working, and will continue to evolve as everyone adjusts to the next normal. From a service desk and ITSM perspective, this will mean supporting colleagues in different ways, embracing new technology, and having plans in place for future lockdowns and supply-chain issues.

Unified agent for asset discovery for ServiceDesk Plus

In this video, we will discuss the new agent for ServiceDesk Plus, the configurations required to set it up, remote control, and more. With the new, enhanced unified agent for asset discovery, courtesy of Desktop Central, the unified endpoint solution (UEM) from ManageEngine, ServiceDesk Plus users now have access to a powerful agent which enables efficient asset discovery, remote control, and more.The new agent is available for ServiceDesk Plus customers using professional and enterprise editions, both new installations and upgrades alike.

Protecting digital privacy and using technology for good

In the latest episode of the ManageEngine Insights' podcast, John Donegan speaks with Frank Satterwhite, the principal cybersecurity consultant at 1600 Cyber, a cybersecurity consultancy based out of Germany. Satterwhite discusses how he uses music to inform communities about technology, and he addresses his top cybersecurity concerns of the moment, including the fight against disinformation online.

ITIL 4 High-velocity IT: How High Velocity Organizations Enable Resilience & Anti-fragility

During this period of global crisis and disruption, organizations depend on their IT departments and suppliers to deploy digital collaboration and management platforms at increasing speed while at the same time requiring stable operations, increased availability, and security.