This video talks about why it's essential to set up Fail Over Service in ServiceDesk Plus and includes the workflow, pre-requisites, configurations, and the complete FOS implementation for new installations. The following links will guide you through the procedures to follow when you upgrade or restore ServiceDesk Plus.

A central theme in digital strategies today is AI and figuring out how to integrate AI with existing IT service management efforts. In this webinar, you will learn how AI-based products and services can be incorporated into your current ITSM and ESM efforts.

Learn how to deploy third-party patches and applications to endpoints over the cloud using the Patch Connect Plus web interface. This step-by-step walk-through shows how to deploy an example update. Hope you find value in today's product explainer video!

It's no secret that data-driven IT management can put your organization light years ahead of its peers. The challenge is, how can you bring in data from several IT applications and services into one console for analysis? Analytics Plus, ManageEngine's flagship IT analytics software, has introduced blended analytics that enables users to automatically blend data from ServiceDesk Plus, Desktop Central, and OpManager, and gain a unified view of the IT environment.

Did you know that your service desk plays a key role in co-creating your organisation's value and is therefore an important consideration in plans for continual improvement? Find out why and learn more insights into the topic from IT expert Peter Brooks. Here are the key takeaways: Watch more ITIL/ITSM related videos from industry experts: Follow us on social.

Analytics Plus is an AI-enabled analytics app custom-built for Jira Software. Analytics Plus feature highlights: Analytics Plus is a certified app available in the Atlassian marketplace.

Application whitelisting is the process of limiting the applications running in the network to only what is absolutely trusted. It follows the Default Deny strategy where all applications other than the trusted ones get blocked automatically. ManageEngine Application Control Plus seamlessly acts as an application whitelisting solution that leverages the rule-based policies offered to facilitate easy list building and maintenance. The rules offered by this application whitelisting tool can be based on trusted vendors, product name, file hash, verified executables, store apps and folder path.

In this video, we will go over the components, workflows, processes, roles, and other elements required to set up an effective release management process to control and manage your organization's releases effectively. Watch other features in ServiceDesk Plus: