Promote your Self-Service Portal to your end users with our guided tutorial. The Self-Service portal of ServiceDesk Plus empowers your end-users to submit requests, access knowledge articles, keep track of announcements, and more.

👉 For more information on ServiceDesk Plus, visit https://mnge.it/what-is-SDP

Useful resources

👉 Tuning your ITSM to a hybrid, digital workplace - https://mnge.it/hybrid-itsm
👉 MTBF vs MTTF vs MTTR - https://mnge.it/aFy
👉 What is an SLA? - https://mnge.it/what-is-sla
👉 An extensive guide to building an IT service catalog - https://mnge.it/02Z
👉 7 steps to build an effective service catalog - https://mnge.it/MkS
👉 What is the role of an incident commander? - https://mnge.it/BbX
👉 5 ways to resolve IT incidents swiftly in a hybrid work model - https://mnge.it/Tha
👉 The definitive guide to ITIL incident management - https://mnge.it/tLU
👉 Feature checklist for IT incident management software - https://mnge.it/aot
👉 Top 10 incident management KPIs - https://mnge.it/vme
👉 Incident vs problem vs change vs asset - https://mnge.it/ZTX
👉 Run a service desk right from your kitchen with ServiceDesk Plus - https://mnge.it/7eY
👉 The service desk and the next normal - https://mnge.it/FFA
👉 Top challenges of remote-work (and how to overcome them) - https://mnge.it/gqk
👉 A comprehensive guide on major incident management in ITIL - https://mnge.it/KFi
👉 What is incident response? - https://mnge.it/8L9
👉 Incident management handbook: How Zoho manages the spectrum of IT incidents - https://mnge.it/QT4
👉 What is service request management? - https://mnge.it/ctM

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