Learn how IT teams can visually track various ITSM practices like incident management; service request fulfillment; problem management; change, project, and release management using graphical life cycles and workflows. Ensure that service desk agents follow standard operating procedures and minimize errors by orchestrating various actions like updating fields, sending notifications, automating approvals and more.

Tailor maintenance cycles to your organization's unique application usage, and overcome crippling business downtime using Analytics Plus.

ServiceDesk Plus is the flagship ITSM and ESM platform from the ManageEngine suite of products. The platform, available in both cloud and on-premises versions, is built for enterprises at all levels of IT maturity to find quick value in their ITSM investment. ServiceDesk Plus offers out-of-the-box capabilities such as no-code automations, visually configurable workflows, a conversational AI agent, and rapid creation of new instances.

he accelerated digital transformation we've witnessed since the beginning of the pandemic has provided plenty of people-centric opportunities, especially as we automate mundane tasks. All of the innovations that shook the industry—the advent of robotics and automation, the collection of employee data to build user behavior baselines, and the shift in power from employers to employees—have driven us to a place we used to call the future of work, which is here now.

Learn to build effective no-code and low-code automation to rejuvenate ITSM practices like incidents, services, problems, changes, releases and more. Automate various service desk operations like classifying tickets, looping in technicians, streamlining communication, setting service level targets, systematizing ticket governance, performing custom actions and more. Further, we'll explore Zia, Zoho's AI-based assistant's capabilities to enhance service desk productivity.

AI and ML technologies are critical components in almost every industry, and the banking, financial and insurance services (BFSI) sector is no different. The introduction of AI in BFSI operations has helped these industries improve their customer centricity, and has enabled them to become more technologically relevant. Key applications rely on AI and ML technologies primarily in the customer care, risk management, and fraud detection domains. Financial technology services have witnessed a boom in the past few years, and AI and ML components are predicted to be vital reasons for this growth in the future.

Learn to craft dynamic templates with ServiceDesk Plus to handle various ITSM processes by collecting contextual information. Also, explore how you can build flexible forms using simple no-code mechanisms like field and form rules. Further, configure life cycles, workflows, SLAs, and loop in the relevant stakeholders to manage the complete life cycle of your tickets effortlessly.

In this episode, we'll explore how IT service desk teams can save time and effort by creating customizable templates to handle various ITSM practices including incidents, service requests, problems, changes, projects, releases, and solutions. We'll also talk about simple, no-code techniques like field and form rules to make the templates dynamic and to streamline information collection from different stakeholders. Further, we'll explore how automations, workflows , SLAs and more can be connected to the templates to manage the complete life cycle of tickets effortlessly.

Learn how the IT services team for National Health Service (NHS) Digital navigated smoothly through several disruptions caused by the COVID-19 pandemic. Attend this webinar to understand the takeaways of NHS Digital's experience through the pandemic.