Operations | Monitoring | ITSM | DevOps | Cloud

This white paper is intended to support stakeholders movement of applications to the cloud, and provide some fundamental approaches to adopt in order to better protect every layer of the AWS infrastructure.

What you need to think about when deploying Kubernetes.

Learn about eG Enterprise's unified monitoring capabilities as they apply to your infrastructure and particular challenges, whether application performance management, Citrix monitoring, Java monitoring or other business environments.

This list explores how SaaS solutions leverage modern technology to keep up with and provide crucial visibility into today's dynamic infrastructures

When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love.

In order to continue pleasing your customers in today's rapidly changing digital landscape, you need to adapt your customer support operations to meet this new set of expectations. Instant responses, zero service disruptions, and multiple channels of engagement are the new normal for customer relations. Companies that fail to live up to these ideals risk losing customers and falling behind.

In our latest e-book 5 Ways to Enhance Slack through Critical Alerting, we detail ways you and your team can better manage your critical alerts.

In our latest e-book The ChatOps E-Book, we look at how IT teams can get the most out of their use of ChatOps by adding critical alerting capabilities.