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Latest Publications

Transforming IT Ops with Machine Learning? Apply Context

A new approach to IT operations is needed - one that works at machine speed. But to transform operations, IT leaders must commit not only to collecting data, but to also putting automated practices in place that ensure data quality and enrich that data with context to make it actionable.

Security Datasheet

As experienced cybersecurity engineers with strong cloud and SaaS backgrounds, the Lightrun team fully recognizes the importance of embedding security as part of the product design and delivery. This document provides a high-level overview of Lightrun's security model, architecture and primary controls. While there are no 100% bulletproof solutions, the Lightrun platform is designed with a significant investment in security from the ground up, as outlined in this document.

Exoprise Delivers Resilient Digital Experience and Microsoft 365 Visibility to BCD Travel

Founded in 2005 and headquartered in the Netherlands, BCD Travel is a provider of global corporate travel management with offices in more than 100 countries. The company simplifies the complexity of business travel and drives savings for travel and procurement partners. The company's IT department has hundreds of employees worldwide with expertise in managing and supporting infrastructure across North America, Europe, and Asia.

Fostering Exceptional Microsoft 365 User Experiences

Enhanced visibility is crucial and to best meet current business needs requires an understanding of the level of satisfaction when using Microsoft 365. There is a growing demand to learn and know how users feel about the quality of their experience. Take a deep dive into the difference between Service Level Agreements and Experience Level Agreements and why the enhanced visibility is crucial to best meetyour current business needs.

Monitoring in a Cloud-Native Era

The move to the cloud creates massive opportunities to deliver great applications and experiences to customers and employees, but it also comes with a new set of complexities. These new environments, powered by containers and microservices, among others, are dynamic and ever-changing. The old ways of monitoring don't apply anymore-but the need to ensure the reliability and performance of your applications is more important than ever.

SaaS cloud services monitoring solution Exoprise CloudReady

One of my earliest memories of the cloud is when it dawned on me that I was no longer in control. I'd spent the last 10 years managing on-premises infrastructure, and if something went wrong, I was pretty confident in our ability to fix things. After moving tens of thousands of mailboxes to the new Exchange Online service, then part of a service called Live@EDU, I experienced an outage where there was nothing I could do except wait for someone else to help.