Operations | Monitoring | ITSM | DevOps | Cloud

20+ User Experience (UX) Metrics Every Product Manager Should Measure

User experience (UX) is everything today. Poor digital experience can easily and quickly reflect in your client list and thus, your bottom line. It starts from the first user interaction with your website or webapp and ends with… well, it never quite ends. User experience is, in fact, a continuous process that goes on and on until the user decides to stop using your product.

ITSM Platform to Accelerate Digital Transformation

The ongoing changes in business operations across the globe have yielded one positive result for the businesses – the digital transformation process has accelerated. With teams working remotely, the need for collaborative, accessible, cloud-based, and secure platforms has never been more urgent.

Best practices for meta-monitoring the Grafana Cloud Agent

Earlier this year, we introduced the Grafana Cloud Agent, a subset of Prometheus built for hosted metrics that runs lean on memory and uses the same service discovery, relabeling, WAL, and remote_write code found in Prometheus. Thanks to trimming down to the parts only needed for interaction with Cortex, tests of our first release have seen up to a 40% memory-usage reduction compared to an equivalent Prometheus process.

Troubleshoot Faster With LM Logs, Now Generally Available!

This past year we’ve been hard at work building LM Logs to help ITOps and DevOps teams troubleshoot more efficiently. Today we are happy to announce that LM Logs is generally available! LM Logs is an intelligent log monitoring solution that analyzes 100% of log data and surfaces it contextually with metrics and alerts for faster troubleshooting.

A Platform to Automate All The Things

In my seven months at Puppet, I continue to be amazed at the opportunity we have to drive value in some of the biggest companies and institutions in the world. Automation is no longer a nice to have -- it’s a must. As more companies further their cloud strategies to include cloud-native infrastructures, the complexity increases, making automation indispensable.

Puppet and Relay: The Future of Hybrid Cloud Automation

Over the past year, we’ve talked to people building and operating the next generation of applications. Across the map, we saw cloud-native applications built upon an ever-increasing number of public cloud infrastructure APIs, tools, and managed services. Modern infrastructure lets anyone create automation, not just a few gatekeepers. This shift is powerful, but comes at the cost of complexity, which we built Relay to manage.

Why we built Mattermost Cloud

Mattermost Cloud offers our trusted Mattermost self-managed collaboration platform as a software-as-a-service and removes the burden of administration. Organizations are adopting cloud strategies and moving to cloud software. There are costs associated with hosting and securing software, especially in a highly available environment. Deploying and maintaining a self-hosted environment requires expertise and an upfront investment of infrastructure.