The world of IT is changing and altering the face of the workforce. New technologies, like AI, cloud and IoT, have morphed IT infrastructure into an extremely complex beast and, in doing so, have impacted the work of those who manage it. Meanwhile the European Commission estimates there will be a shortage of 756,000 skilled IT workers by next year.
My 2nd Gartner IOCS experience ended with a bang, just like my first one, with an amazing presentation by Jason Walker at Blizzard Entertainment (part of the $42B Activision-Blizzard gaming powerhouse) on how they use AIOps to deliver an amazing gaming experience for hundreds of millions of gamers around the world, 24×7. But before I get to that, let me share some more key takeaways from the conference.
Observability without AIOps is just noise.
Ticketing systems have remained largely unchanged for three decades. Teams supporting either legacy or DevOps applications both suffer high costs.
No one wants to get paged in the middle of the night for an issue or failure within their infrastructure. When this does happen, IT operations engineers need to be able to quickly and confidently identify where the fire is and how to put it out to minimize negative impact. The root cause analysis (RCA) feature within LogicMonitor’s new AIOps Early Warning System makes this easier than ever.
Light Reading’s Phil Harvey recently sat down with Resolve’s Larry Lien at Network Virtualization and SDN Americas to explore how communication service providers (CSPs) are benefitting from automation, what types of processes can be automated, how to successfully navigate the automation journey, and how Automation Centers of Excellence can accelerate digital transformation.
Smart Alerting is not enough. Effective deployment of AIOps requires an independent platform capable of interacting with all technologies along the path from signal to response.
The number and variety of AIOps benefits far outweigh the cost of implementation. Research from EMA highlights that 81% of enterprises have received value that exceeds costs.
Today’s overtaxed IT teams are under tremendous pressure to leverage new technologies like AI, cloud and IoT to innovate, but in reality, they spend most of their time just trying to keep the lights on.
