How to handle midnight incidents without waking everyone up
When a midnight incident triggers, the goal is not to wake your entire team. It’s to reach the one person who can act on it. Everyone else should sleep through it undisturbed. The difference between a team that handles midnight incidents well and one that doesn’t usually comes down to a few decisions made ahead of time. Which incidents actually need a midnight response? Who should get the call? And what should happen to everything else? This guide walks through those decisions.