Operations | Monitoring | ITSM | DevOps | Cloud

Most SaaS companies aren’t spending too much on AI. They’re just completely screwing up how they price it. You feel the budget pressure. The OpenAI and Anthropic bills keep climbing. Finance is starting to twitch. So the instinct is to cut. Trim back experiments. Cap usage. Beg your team to “optimize.” You can’t cost-cut your way out of a pricing failure though. And most of the time, that’s all this is — a pricing failure.

Compliance with the Payment Card Industry Data Security Standard (PCI DSS) is essential for any organization that handles credit card data, and it extends far beyond databases and payment gateways. One area often overlooked is file transfer workflows, which can pose serious risks if not properly secured.

Efficiency has never been so vital for IT departments and MSPs—it’s a necessity. Endpoints need constant patching, security threats evolve daily, and service requests never stop coming. For many IT teams, the biggest challenge isn’t solving complex problems—it’s finding the time to do it all. That’s why Pulseway’s new AI-powered workflow generator is a breakthrough for IT operations.

I’ve previously covered how eG Innovations AIOps-powered monitoring benefits those working with Digital Workspaces or leveraging APM; today, I’ll cover how those same AI-powered capabilities benefit those supporting cloud hosted architectures and workloads.

If you just want the gist without all the scroll.

VXLAN overlays bring flexibility to modern data centers, but they also hide what operators most need to see: true host-to-host and service-to-service traffic. Kentik restores that visibility by decoding VXLAN from sFlow, exposing both overlay endpoints and underlay paths in a single view without the cost and complexity of pervasive packet capture — the result: faster troubleshooting, smarter capacity planning, and confident operations at scale.

When your service goes down at 3 AM, how do you communicate with your customers? This question keeps DevOps teams and customer success managers awake at night, and for good reason. The way you handle incident communication can make the difference between retaining customer trust and watching it evaporate. Status pages have become the standard solution for incident communication, but there's a critical decision every organization faces: should your status page be public or private?

Applying DORA principles to improve software delivery and operational performance with Google Cloud We’re thrilled to announce that Elastic has been honored with the 2025 Google Cloud DORA Award for Architecting for the Future with AI. Google Cloud DORA awards recognize organizations that have demonstrated significant advancements by applying DORA principles to improve their software delivery and operational performance with Google Cloud.

Discover how scaling businesses can avoid costly downtime, performance issues, and security risks by investing in robust production infrastructure. Learn the key components that enable sustainable growth.

Choosing between Site Reliability Engineering (SRE) and DevOps can feel like picking between two similar but distinct philosophies. Both aim to improve software delivery and system reliability, but they take different paths to get there. Understanding these differences helps you make an informed decision about which approach aligns best with your organization's goals, culture, and technical needs.