Operations | Monitoring | ITSM | DevOps | Cloud

Industry 4.0 Defined and Explained

With Industry 4.0 fundamentally transforming manufacturing systems and processes through IIoT technologies, manufacturers large and small are seeking the most efficient ways to reap its benefits. Potential gains include optimizing operations, generating data-driven insight, creating new revenue streams, and accelerating innovation. To paint the big picture, let’s start with a definition of Industry 4.0, followed by an explanation of what adopting it involves.

Ways to Secure Your Chatbot Against Attacks

Chatbots and Virtual Assistants (VAs) are becoming increasingly popular as businesses accommodate the diverse needs of the digital industry. These tools give companies, no matter how small, the ability to answer their audiences, provide assistance, and solve problems, driving traffic during off-hours and with minimal staff. As a result, chatbots are one of the most effective features you can add to your website. And yet, chatbots present a risk.

The Rome release starts at home-a customer zero story

ServiceNow’s 6,900 customers have pretty big expectations of what ServiceNow needs to deliver to help them achieve their business goals—from more engaging employee experiences to boosted customer loyalty and increased agility, productivity, and efficiency. We aim to meet those expectations by practicing what we preach.

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Customer Service Management (Picking The Right Software)

Customer service management can make or break the growth of your organization. If you're failing to deliver incredible customer experiences that prioritize clear communication, your organization is vulnerable to low customer retention rates. According to Gartner, more than two-thirds of businesses are now competing primarily on the basis of customer experience. This is up from only 36% in 2010. Customer experience is critical to your organization's future success. If you're delivering exceptional customer experiences that result in high levels of customer satisfaction, this will naturally drive up your customer retention rate. You can only deliver incredible experiences with the right customer service management tools in place.

Three Network Challenges Keeping CIOs Awake At Night

Networks aren’t just getting bigger, they’re also becoming more congested and more complex. There are a lot of new considerations for CIOs as they attempt to build fast, secure and reliable networks that can meet all the demands of their business. In this blog, we look at some of the common challenges facing enterprises and explore how a more agile networking model can help.

OpenSearch Clusters: Get Started with Install and Configuration

Our first tutorial gave a general introduction to OpenSearch installation and configuration. We recently also published a comparative introduction for OpenSearch queries (and how they parallel or contrast with Elasticsearch). Now, we’ll continue that series with an intro to OpenSearch clusters. This is a very simple tutorial with straight-forward examples, but we will try to cover some detail and common advanced settings.

How we use Grafana and Prometheus to monitor the traffic of our many GitHub repositories

If you want to understand the popularity of your GitHub repositories, knowing the number of stars isn’t enough. GitHub understands this, and that’s why the team released traffic insights. Anyone with push access to a repository can view these insights, which include: full clones, visitors from the past 14 days, referring sites, and popular content in the traffic graph.

3 Ways to Use the xMatters and Microsoft Azure Monitor Integration

For a number of years, the debate on DevOps vs. ITIL has divided many technology teams. On the surface, both practices seem at odds with one another—DevOps harnesses the power of human collaboration and communication to support innovation, while ITIL utilizes a more systematic and structured approach to deliver service quality and consistency. But, if we take a deeper look, you’ll find that not only can DevOps and ITIL co-exist, they can even complement each other.