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3 Critical Data Points to IT Asset Tracking

As companies grow and mature, it’s easy to feel trapped in an IT asset mud pit. IT pros faced with increasing numbers of users, more complex systems, and a variety of vendor products can lose track of IT assets, let maintenance slide, and run into compatibility issues. This is especially true in the current remote work and virtual school environments. In order to simplify IT asset tracking, it’s important to monitor three critical data points.

What Is an MSP and What Makes It Unique in the IT World?

MSPs use a variety of powerful IT tools to offer services to their customers and help small businesses compete against larger industry players. When considering whether a business should outsource its IT department to a managed services provider (MSP), the first step is understanding exactly what an MSP is and what it can do. This guide will explain how MSPs support small businesses, the many benefits of enlisting their services, and why they’re important for economic growth.

How to Boost User Experience With RUM Software

According to a report by Google, mobile users abandon webpages if the load time is more than three seconds. In other words, even a fractionally slower website will lead to a bad user experience and increased bounce rates. Today’s users are more demanding and expect near-instantaneous load times and seamless experiences. If you can’t meet their expectations, they’ll find other websites or applications capable of providing a better experience.

Beyond IT: Expanding the Service Desk's Footprint

IT Service Management (ITSM) strategies and platforms inherently target IT: it’s a part of the acronym! And, the ITSM platform is the bridge between IT and the organization’s employees. Sure, IT is a key player when it comes to connecting employees to services, but they aren’t the only internal service provider who could benefit from streamlining their activities.

Searching for Unknowns

When you’re troubleshooting, issues seem to fall into two categories: issues based on an alert or error message where you have a good idea where to start and ones where you have no idea what’s going on. The first issues are usually straightforward. You use the information provided in the alert or error message to search the logs and pull up the relevant event messages.

Cloud Native, You Keep Using Those Words

Ask a hundred IT pros and their managers what “cloud native” is, and you’ll get as many different definitions. In part it’s because public cloud providers (PCPs) seek to provide all things to all IT teams, but it’s also because each organization has different goals for cloud. If I could get away with it, I’d enclose cloud native in quotes whenever it’s unclear what business expectations are for PCPs.

4 Monitoring Alerts to Automate Service Desk Tickets and Reduce Downtime

Whether you’re a small business with fewer than 100 employees or a global enterprise with thousands, having an alert system integrated into the service desk can be invaluable. This type of cross-functional integration can trigger automatic incidents in the service desk based on certain monitoring events, particularly issues that impact a significant portion of employees, including critical applications and network infrastructure.

Website Load Time in 2020: How Fast Is Fast Enough?

Today, in the fast-paced digital world, it’s crucial for organizations to develop websites that provide a seamless web experience to the users. Companies are investing in tools and infrastructure to ensure their site’s performance is monitored constantly and optimized in real time. Loading time is one of the critical components with an impact on the user experience.

Don't Let Cyberattacks Derail Your Digital Transformation Journey

Many organizations across the U.K. are tackling the three main factors behind digital transformation: cloud technology, IoT, and employee mobility. However, one downside to increased digitization is how this opens an organization up to the potential for more cyberattacks, which isn’t too surprising when you consider an expanded digital presence equates to an expanded attack surface.