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5 Service Desk Tickets Sure to Keep You Awake at Night

It’s the witching hour and the night is cold. Something feels eerie—it seems calm, but you’re not sold. You turn your computer on and to your despair, Through the garishness of the screen It was sitting there. That service desk ticket. The one you thought was finally resolved But it’s back, and with a vengeance Ready to wreak havoc on all involved. This is just the beginning of your nightmare And the scariest part, you haven’t even read.

The Perfect World (Without Outages)

Heaven on Earth would be a world with no outages. No slow load times. No failed switches or routers. No bandwidth issues. Just peace and quiet. But if nothing were to go wrong on a daily basis, what would IT pros spend their time doing? Outages make up a large part of an IT pro’s job. Monitoring networks and finding the source of outages can be time-consuming and take away effort from other tasks.

Tips for Updating Your Cybersecurity Plan

Every year brings new opportunities for federal IT professionals to reduce risk by addressing threats—both existing and emerging—with new tools, technologies, and tactics. This year has proven to be a little different, with the emergence of COVID-19 forcing federal agencies to make the jump to remote work. Although the world at large is currently working from home, bad actors from criminals to nation-state actors are still working, too.

Doubling Down on Database Performance Management

How many applications do you use every day? On average, probably 20. Think about it—We use them to check email, to avoid traffic, to know if we need a coat, to order dinner, and to connect with friends and family. We use others to drive success for our organizations, to present new ideas, to close deals, and to take care of our customers. And this year, we used video conferencing apps to keep the world moving, streaming apps to keep ourselves sane, and online grocery apps.

6 Questions to Jumpstart Your IT Asset Management Strategy

IT asset management (ITAM) is a hot topic of 2020. Like almost everything else, managing lifecycle costs and minimizing risks has been a bit more complicated in recent months given the sudden shift to remote work and assets leaving the traditional workplace. It begs the question: are you maximizing the value from your current ITAM strategy? Let’s dive into this handy checklist of questions to help you answer the question above.

Why Monitor Third-Party Web Applications?

If you provide a web service or benefit from a provided service, there’s typically an agreement between the provider and customers to contractually bind the provider to meet a certain level of service, otherwise known as a Service Level Agreement (SLA). The provider needs to be sure they deliver quality site performance and they’re extremely reliable, at the risk of hurting their brand reputation and losing customers.

What Can Website Uptime History Tell You? (That You Don't Already Know)

According to a 2019 study conducted by Forrester, 44% of the IT directors surveyed indicated their organizations face unplanned downtime bimonthly. The study also estimated unplanned downtime costs 35% more per minute than planned downtime. If you’re an MSP, a failure to meet SLAs for uptime can lead to even higher costs and penalties.