Operations | Monitoring | ITSM | DevOps | Cloud

With cyber threats on the rise and IT environments growing more complex, organizations need reliable Endpoint Management software to ensure security, compliance, and operational efficiency. There are many endpoint solutions out there, so to help you out, we’ve put our extensive experience in IT Management and security into analyzing and narrowing down a list of the best platforms. We paired this with reviews and expert opinions to bring you the most informed recommendations.

While Cherwell is a widely implemented solution, it has reached its end-of-life (EOL) announcement following its acquisition by Ivanti. This means organizations currently using Cherwell need to consider alternatives. Evaluating and comparing service desk software is essential before acquiring or transitioning to a new help desk solution. That's why, in this blog post, we’ll thoroughly examine the discussion between Jira Service Management vs.

Curious about ServiceNow and Spiceworks? Let's put these two popular IT service management platforms side by side. While they take distinctly different approaches - from their target users to their feature sets - seeing them compared makes it easier to understand where each one shines. More organizations are taking time to evaluate their ITSM options carefully, and for good reason. The right platform can transform how teams manage IT services, assets, and support.

Selecting the right ITSM platform can significantly impact your organization's service delivery, efficiency, and customer satisfaction. Two popular options are Jira Service Management and Spiceworks, each with its unique features and limitations. This article will guide you through a side-by-side comparison of these tools, focusing on their strengths, challenges, and what makes them suitable for different business needs.

Agent vs agentless IT Asset Management (ITAM) is one of many debates that every IT professional needs to understand before choosing an IT Asset Management solution. Why? Because managing your IT assets is critical for better decision-making, operational efficiency, and cost optimization. So, where does this debate begin? What exactly is agent-based ITAM and agentless-based ITAM? And more importantly, what should we expect from each one?

The manufacturing industry is constantly evolving, and staying competitive demands seamless integration of technology into every facet of production. Yes, this includes automation and artificial intelligence, but let’s not forget good old-fashioned IT support. So, what does IT support for manufacturing really look like? Is it a nice-to-have or an absolute necessity? And most importantly, should you build your own IT support team or rely on outsourcing?

The construction industry has traditionally been slow to adopt new technologies, but that’s rapidly changing. Today, IT support for construction plays a critical role in streamlining operations, improving efficiency, and tackling the complexities of modern projects. In fact, a recent study by Briq highlights how adopting IT systems and digital tools is reshaping the industry, giving companies the tools to boost performance and stay competitive in an ever-evolving market.

IT support for financial services is key. But are organizations in this industry outsourcing IT, or are they building their own IT support teams? According to Statista, the financial services sector leads the pack in IT outsourcing. The report highlights that the BFSI (Banking, Financial Services, and Insurance) industry accounts for 30% of the global IT outsourcing market revenue—the highest percentage among all industries.

What happened in 2024? How did the IT Service Management trends evolve? And what does the future hold for ITSM? These are the questions we tackled in the latest episode of Ticket Volume - IT Podcast. We brought back three industry powerhouses—Rob England, Claire Agutter, and Mark Smalley—who joined us last year to predict the future of IT Service Management (ITSM).

When it comes to tracking expenses, most organizations have a solid grasp on their budgets. But when it comes to IT support costs? Things can get a little... blurry. Why? Because IT support involves many moving parts. From downtime and cybersecurity risks to overlapping subscriptions and cloud services, the costs can pile up in unexpected ways. And here’s the kicker: the cost of poor IT support can be even worse—leading to disruptions, vulnerabilities, and spiraling inefficiencies.