Operations | Monitoring | ITSM | DevOps | Cloud

Two of the most important ITSM practices in today’s IT managerial landscape are asset management and configuration management. Since software and hardware components are at the heart of the service a company provides, understanding how these components work is vital in IT service management. It might sound tricky since management has so many branches that extend anywhere from a company’s resources to its partners, its data, processes, and suppliers.

For a long time, businesses have been using enterprise OEM software licensing to sell their products faster as well as to enhance the features and functionalities of their solutions. These solutions empower companies to provide more value to their customers without bringing in significant investments. And they present a huge portion of the global software market. In the age of the digital workplace, it's advantageous to have a full understanding of how these software agreements work.

Way back in the early days of the Internet, having an antivirus was the end-all-be-all of cybersecurity. These were admittedly wilder times but in a way, only a few bad actors had the tools and knowledge to threaten and breach corporate IT infrastructures. Times have changed and thanks to the dissemination of information and widespread accessibility to more hacking technology, cyber-attacks have become a very real and tangible menace with potentially devastating consequences.

DevOps is not just one thing, but rather a set of tools and practices that, well, everyone is following, or should be. But, for all of its ever-increasing popularity, few can really explain what DevOps is about without tangling themselves up in jargon. With this guide, we’ll help you navigate the DevOps maze in a way that’s easy, fun, and will hopefully get you going in the quest for more—and better—implementation. Without further ado, here’s DevOps explained!

SSH or Secure Shell is one of the oldest protocols used in networking for secure encrypted communication between two systems and to remotely manage servers and other systems. Ever since its introduction, they have been adopted by IT teams in organizations all over the world to manage their assets. And SSH keys continue to play a significant role in granting secure access to computer systems, and with the cloud computing boom, they’re playing even more important roles. So what are SSH keys?

Being at the helm of a project is both exciting and scary! If you jump straight into it without a good plan you run the risk of your voyage ending in a shipwreck. You don’t want that, nobody wants that to happen. The best solution for this is what is called a project plan. Yes, as a project manager, it sounds tempting to just go with the flow and wing it, but the dangers of not sticking to a project plan are many.

Let's say you’re already adhering to ITIL standards and an ITIL maintenance plan. That's excellent. But as we know, improvement is a “forever” process; an ongoing, continuous, ever-present quest for betterment. With that in mind, we think it’s a good idea to check out these 5 ITIL standards and best practices you can’t live without.

One of the most important aspects of a good experience in the field of IT is organization. Regardless of the size of your IT practice, keeping everything neat, tidy, and easy to understand is something that will surely save everybody a lot of time and effort. A good way of ensuring this is by understanding how to properly name your assets.

Incident management is the process followed by the area of IT service management to respond to a service disruption, in order to restore it to normal as quickly as possible, minimizing the negative impact on the business. An incident is a single unplanned event that generates a service disruption, whereas a problem is a cause or potential cause of one or more incidents, as defined by ITIL incident management guidelines.

There are various options when it comes to understanding the available IT Operations Management (ITOM) software tools. Especially because, unlike with IT service management (ITSM) say, there are different interpretations of what ITOM software is or includes. This variety is reflected in the Gartner Research view of the ITOM software category, where it has created multiple ITOM software Magic Quadrants rather than simply one.