Operations | Monitoring | ITSM | DevOps | Cloud

Let’s talk Linux Patch Management—a crucial practice in today’s cybersecurity landscape. In 2023, cybercriminals doubled their exploitation of Linux vulnerabilities compared to the previous year, according to Kaspersky. Although there has been a slight decrease in 2024, the trend persists due to the increasing popularity of Linux systems. This growth makes Linux Patch Management more important than ever for businesses of all sizes.

What makes a truly exceptional Customer Experience and emotional intelligence strategy? Is it cutting-edge technology? Streamlined processes? Or something much deeper, like a sense of connection? In episode 92 of the Ticket Volume - IT Podcast, host Matt Beran sat down with Michael Mattson and Luke Jamieson—two leaders in the Customer Experience (CX) space—to explore the evolving world of CX and Employee Experience (EX).

Artificial intelligence (AI) has been a part of technological innovation since the 1950s, but recent advances in large language models (LLMs) have accelerated its impact. These advancements have sparked widespread excitement, but many are missing the real disruption on the horizon: user experience (UX). As a company deeply rooted in UX innovation, we at InvGate are closely examining how this evolution will unfold.

Let’s talk about something every IT team faces: patching. It’s essential for security but can quickly turn into a time-consuming and stressful task. That’s where automated Patch Management comes to the rescue, taking the hassle out of the process and ensuring vulnerabilities are fixed faster than ever. Here’s the kicker: according to Adaptiva’s State of Patch Management in the Digital Workplace report, 77% of organizations take more than two weeks to deploy patches.

Keeping your IT asset inventory reliable and up-to-date can be a challenge, especially when managing virtualized environments. That’s why we’re excited to introduce a significant enhancement to InvGate Asset Management—its new integration with Microsoft Hyper-V. Many users rely on Hyper-V because it’s a practical and budget-friendly virtualization option.

Microsoft licensing changes are here, and if you’re wondering what it all means for your organization, you’re in the right place. These updates aren’t just tweaks—they’re reshaping how businesses manage their software, IT budgeting, and compliance strategies. For IT Asset Management (ITAM) professionals, staying on top of these changes is critical to avoid unnecessary costs and keep operations running smoothly.

By the end of 2024, the world will have shipped a staggering 186.68 million laptops, according to Statista. With so many devices in circulation, the importance of maintaining an accurate and up-to-date laptop inventory has never been greater. Knowing what laptops your organization owns, where they are, and how they’re being used is crucial for ensuring smooth operations and minimizing risks. In this blog post, we’ll unpack everything you need to know about laptop inventory.

How do you choose the perfect Patch Management software for your business? If this question has been keeping you up at night, you’re not alone—and for good reason. Choosing the right Patch Management tool isn’t just about keeping things updated; it can make or break your organization’s security strategy.

Another day, another AI headline designed to spike your blood pressure. The Service Management industry is no stranger to dramatic proclamations about AI, and neither are you. But what’s the real story behind CNBC’s latest take, “The tech support desk at work is one of the first jobs AI is rapidly replacing?” Does the Palo Alto Networks company need media coverage? Does CNBC? CompTIA? All of them? Perhaps there is a hidden agenda behind the article being published.

When computers are returned to a corporation, they don’t simply disappear into storage or landfills. Companies often implement structured processes to make the most of these devices while adhering to regulatory and ethical standards. Managing returned computers is a practical and pressing concern for corporations, whether dealing with employee's offboarding, end-of-life hardware, or upgrades. The process involves multiple considerations, from data security to environmental compliance.