No matter what market they occupy or products they sell, nearly every business prioritizes customer experience above all else. After all, the customer knows best. But outside of the tried-and-true methods – setting policies around customer service, offering customers thoughtful perks, etc. – how can enterprises best ensure a positive customer experience? The answer: by ensuring a positive employee experience first.
Digital Employee Experience (DEX) is no longer a novel concept. Today’s workplaces are increasingly digital – and a majority of business leaders recognize DEX as a top priority. But many leaders are coming to a new realization: managing DEX is too complex of an undertaking to remain one priority on an IT team’s long checklist. The modern IT department must evolve – and improving experience requires a dedicated set of DEX focused IT roles.
Electronic waste has long been a massive threat to our environment – and this problem is set to grow exponentially over the next decade. In fact, projections show that 74.7 million metric tons (MMT) of e-waste will be generated globally by 2030, compared to 53.6 MMT in 2019. E-waste is a growing concern for companies who wish to adopt more sustainable business practices, as the amount of business technology that is replaced and thrown out is a leading contributor to the problem.
In the realm of employee experience and company culture, there’s no term more ubiquitous than work-life balance. It’s what every job candidate wants and every business promises. But in the years since work-life balance became a ubiquitous selling point, the workplace has changed drastically, and a new concept is starting to supplant work-life balance: work-life integration. The pandemic and coinciding shifts to remote and hybrid work have spurred a deluge of new approaches to working.
After three months of no activity, this organization breathed life back into its new self-service portal with a creative outreach campaign. “Fast” and “user adoption” rarely go hand in hand. In fact, 83% of senior executives said their biggest challenge with digital transformation was getting their staff to use the software. But that doesn’t mean we have to accept this as the status quo.
When faced with an overload of “simple” L1 tickets, this organization integrated smart automation enabling their L1 agents to stay efficient, save time and avoid rising costs. In just 3 months, the benefits were already evident.
If you’ve never searched for ways to improve help desk efficiency, do you really work in IT? For experienced IT leaders and L1 agents, it’s a familiar problem. It usually sounds something like this.
These last two years have been eye opening for many business leaders and board room directors. With the “great resignation” in full effect, the importance of employee experience to overall business success is stronger than ever. In the simplest sense, the happiness and wellbeing of employees can make or break the organization. As a leader in the future of work Nexthink is thrilled to announce our partnership with Qualtrics.
“It’s in the cloud!” Whether you’re talking about workplace technology or struggling to explain file-sharing to a technologically-challenged relative, we’ve all been trying to learn the ins and outs of cloud computing over recent years. It’s no easy task, as cloud computing has been changing rapidly – which brings us to the latest evolution: the distributed cloud.
When we think of climate change, we don’t usually think about corporate IT or the externality costs associated with video calls or heavy email attachments. Digital technology has a serious—and increasing—impact on our environment, with a carbon footprint of about 4% of global carbon emission (that’s more than the aviation industry’s 2.5% contribution). Outside of our digital work lives, I think we’ve grown accustomed to sustainable practices.
