Operations | Monitoring | ITSM | DevOps | Cloud

The complexity of today’s workplace technology means that all of our environments are incredibly unique. Two organizations may use the same platforms and applications, but the tactics we use to implement these tools are all unique to our own goals and business needs. But all of us who work in IT and engineering can agree: our companies’ success hinges on our ability to keep our environments running smoothly. I’m a senior engineer at the pharmaceutical company AbbVie.

Today’s employees enter the workplace with a new expectation: they expect to use the technology they want to use. But can IT really manage a workplace where you can bring your own stack? Ten years ago, the concept of employee experience conjured images of well-decorated, comfortable offices, with ping pong tables and beer on tap. It’s a construct of employee engagement that now feels almost painfully out of touch.

It can be tricky for large organizations to track employee software licenses given the multitude of applications and activities that continuously take place across the business. On a given day, a typical organization with 10,000 employees using only a dozen applications still results in more than 100 thousand application interactions. Each of these employee experiences has the potential to create IT issues that IT needs to stay ahead of without going over budget.

What happens when employees leave jobs they’ve had for years in order to pursue new opportunities – and then realize they’ve made a mistake? That’s the question many workers are faced with in 2022, as the Great Resignation has paved the way for a new trend in the labor market: the Great Regret. In 2021, when the job market restabilized more than a year after the pandemic began, we saw a massive uptick in workers leaving their employers for new jobs.

We’ve got exciting news: The Forrester Wave™: End-User Experience Management, Q3 2022 report has been released – and Nexthink has been named a leader in End-User Experience Management! In case you’re unfamiliar, this report provides a comprehensive evaluation of the nine most significant end-user experience management (EUEM) providers by one of the world’s leading research and advisory firms.

We all know the story by now: we’ve entered a new era of work. And no, we’re not just referring to the pandemic, which forced businesses to accelerate digital transformation projects at an unprecedented speed.

Managing the digital experiences of an entire workforce isn’t easy. But that’s what today’s IT professionals are tasked with: as DEX has become an essential priority in our increasingly digital workplace, IT jobs now require service teams to deploy the strategies that ensure employees remain productive, engaged, and happy. But what about IT workers themselves? What about their employees experiences? After all, IT workers are employees too!

What’s your web browser of choice? Ask an office full of workers that question and you’ll get a few answers, sure, but one has emerged as a clear favorite: Google Chrome. Holding a collective 60% of the market share in 2021, Chrome has separated itself as the preferred web browser for the general public and modern employees. Here’s the problem: a majority of businesses still set other browsers (predominantly Safari or Firefox) as the default browsers for their employee devices.

Standardization (treating everyone the same) may work for IT, but it does not work for employees. If IT gave each employee the same device and tech stack, what would be the result? Some employees wouldn’t have the tools they need, others would have too many. Every employee would be confused and unsatisfied with their work setup. Not exactly the recipe for a productive enterprise with cost effective IT, is it?

The past several years have proved that productivity and business growth do not rely on employees going into the office every day. But are the more intangible benefits of in-person work being lost in today’s remote/hybrid workplaces? That’s the question on the minds of a lot of business leaders, particularly as they weigh the pros and cons of a “back to the office” policy.