Greater Expectations: How the Smartphone Put Employees in Charge
The first time I was introduced to a real, proper PC was in the early 90’s: my uncle’s work PC, which I used instead to play games. In fact, my first experience with any kind of tech support service was when I phoned the Codemasters help line after getting stuck on a particularly knotty puzzle in the game ‘Dizzy’. No matter how loudly I shouted into the phone, the machine continued to route me back to the beginning of its automated script.