Operations | Monitoring | ITSM | DevOps | Cloud

IT service management (ITSM) and IT operations management (ITOM) both have the mandate to ensure your organization’s IT systems and infrastructure run smoothly and efficiently. These two frameworks are essential for any modern IT environment, but their roles are often confused or misunderstood. Simply put, ITSM focuses on the user-facing side of IT, streamlining services and aligning IT processes with business objectives.

Cloud storage for small businesses offers a scalable and more affordable method to store files without relying on local storage. However, given the many options available, if you’re wondering what the best cloud storage is for a small business, this article will give you detailed insights into the importance of cloud storage and how it can help your small business manage your data securely and privately.

Remember when AdOps just meant trafficking ads and pulling reports? Those days are dead. The game has changed. While you're still wrestling with basic DSPs and SSPs, a new breed of AdOps leaders is orchestrating complex symphonies of AI, machine learning, and real-time bidding that make traditional programmatic ghosts of the past. By 2028, 81% of digital ad revenue will flow through these advanced systems - leaving traditional operators in the dust.

The recent introduction of the DeepSeek R1 (DeepSeek) Large Language Model (LLM) has shaken up the AI landscape, suggesting that new low-cost and open-sourced providers could enter the market. This disruption creates huge opportunities for service providers to drive innovation and for their vendors and suppliers to enhance or innovate in economically feasible ways.

As software grows ever more complex, the growing trend of Internal Development Platforms (IDPs) is becoming undeniable. It doesn't matter if you are the next AI super company or a small tech startup—if you are building software, you should consider having a repeatable set of practices and tooling in place to remove developer friction and supercharge operations. IDPs can be used to solve a number of issues, from context switching and lack of collaboration to lack of visibility and security risks.

Time series data innovators and open source community members following us will know that we recently released two new products: InfluxDB 3 Core and InfluxDB Enterprise. InfluxDB 3 Core is a high-performance recent data engine optimized for real-time monitoring, data collection, and streaming analytics use cases. InfluxDB 3 Enterprise builds on Core’s foundation by integrating historical analysis and data compaction, enabling efficient querying over extended time ranges.

Network automation platforms have many self-evident benefits. They empower NetOps teams to accomplish a lot more in a lot less time. More specifically, network engineers can automate simple tasks so that they can focus on more important, big-picture objectives. These platforms can streamline multiple processes before uniting them into a single, seamless flow.

PagerDuty, Splunk, ServiceNow — with dozens of incident management tools on the market, how do you know which one to choose? Here's the reality — downtime costs organizations an average of $9,000 per minute. That's why companies are increasingly investing in incident management tools to reduce disruption and improve their incident response. But with the market evolving rapidly and new players emerging constantly, selecting the right tool has become more challenging than ever.

Today’s workers want immediacy in a world that’s always on. Luckily, automation tools have evolved to help ITSM teams meet demand. According to global research from the SolarWinds State of ITSM Report, surveyed companies using automation miss service-level agreements (SLAs) at a rate 11% lower than those without. Let’s unpack this finding. READ THE REPORT.

Network monitoring protocols are essential for keeping your network running smoothly. They are data-collection and analysis techniques that provide insights into the health of your network and can help you identify and fix network problems before they cause major disruptions. Think of your network like a city's road system: data packets are cars, routers are traffic lights, and switches are intersections.