Operations | Monitoring | ITSM | DevOps | Cloud

Partner innovation helps ServiceNow customers through the pandemic

Amid the COVID-19 pandemic, ServiceNow and our partners have been busy meeting the needs of customers across the world. In recent weeks, several of our global partners have rolled out new applications, web portals and other services to help customers manage emergency response efforts. In these difficult times, their ingenuity, agility and speed have been nothing short of inspiring.

Making Machine Learning Accessible to More Users

As we connect with customers we increasingly hear the need for teams to be more predictive with their data. A big challenge is uncertainty around how to get started, especially when much of their data is unstructured. At Splunk, our goal is to make data — and machine learning — accessible for a broad range of users. The good news is, with machine learning doing even more work on your behalf, you don’t need to be a data scientist to use these advanced capabilities.

3 Tips for Building a Strong Unified Cloud Security Strategy

In a world full of threats targeting data as well as stringent compliance mandates, it’s never been more important to create a strong unified cloud security strategy. But as cloud environments become more complex and diverse, it’s also never been more difficult. Even if you’re partnering with a notably secure provider, it’s still important to understand your security responsibility and to be proactive about protecting your data in the cloud.

Delivering Successful Mission Outcomes in This New Normal

Is it week 6 or 8 of telework now? I can't keep up, and it's probably not worth counting anymore. By now, all agencies have a majority of their employees working remotely and adjusting to the new normal; and we, at Splunk, are as well. In a way — like our CIO, Steve McMahon, puts it — we did have an early start.

Status Page Webhooks: New and Improved!

Since 2015, StatusGator has offered a unique solution for monitoring the status of hundreds of cloud services. By aggregating each service’s status page into a unified API, StatusGator provides the status of all your dependencies in a single place. Our status page webhooks solution was previously quite basic and limited in its capabilities. But we recently launched StatusGator webhooks v2 and invite you to try it now.

Remote work: Governing and guiding end users

With remote work being the new normal thanks to the ongoing pandemic, enterprises are facing the dilemma of how to update and secure all their network endpoints while managing devices efficiently. Many businesses have adapted their operations to a remote work model. As a result, the increase in individuals working from home has put pressure on IT staff, the infrastructure, and security operations absorbing the extra burden.

Web-Skimming attack affects 20,000 Customers on Home Improvement Site

The COVID-19 virus epidemic has seen a 23% rise in visitors to UK independent ecommerce sites. On a global scale, many companies have transitioned to fully ecommerce-based business practice and are seeing an increase in online shoppers. This paradigm shift in business continuity means websites are increasingly vulnerable to being attacked.

JavaScript Error Tracking with AppSignal v1.3.0 is Here

We’re happy to announce that the latest npm package for error tracking of your front-end with AppSignal has just been released. For those of you who aren’t really familiar with our error tracking service, we suggest you to take a deeper look into our docs. This was one of the bigger releases, and it includes many improvements and bug fixes. Here’s what we’ve done.

Configure an Intuitive Service Dashboard & Reduce Response Time

Leverage Multiple Alert Sources in Squadcast to reflect your actual system infrastructure on your Service Dashboard Having your Incident Management Tool reflect your system architecture is a big milestone in reducing cognitive load on your on-call team. In order to help our users move one step closer to this milestone, we recently released the functionality to add multiple alert sources to a service. You can now model your service dashboard to mimic your actual system architecture.

I worked exclusively from my phone for one week. Here's what happened

[This article was written in the wonderful age before coronavirus.] A week ago I spilled a full glass of water all over my computer. Horrified, I mopped up my laptop, turned it upside down, and let it dry in the sun. By some miracle, it still worked. But when morning came the next day, it was totally fried. As I waited for my IT manager to configure my new laptop, I turned to my phone to scroll emails and my work apps.