Software as a Service (SaaS) based and cloud-based products and services may sound like they’re referring to the same thing. True, if the service exists “in the Cloud,” it may be both SaaS and cloud-based. While your SaaS-based application will almost certainly be cloud-based as well, your cloud-based services may not always be SaaS-based. SaaS is a component of cloud computing.
Dogfooding is the practice of sampling your own product before the public does. For dog food executives, chowing down on their own kibble is a literal gut-check. For Sentry, we’ve been using Performance in advance of its upcoming release as a way to think through our own issues, all so we can give you better visibility into yours. Context is critical for software teams. It bridges the gap between a problem to solve and the right person to solve it.
This year, I got a unique opportunity to call in at Mattercon 2020 and give a talk about my experience working on Mattermost and open source software (OSS) in general. I talked about how OSS helped me grow as a self-taught developer and how working on issues from Mattermost’s repos helped me gain experience and confidence in software development. In this article, I will highlight some of the things I talked about and also throw in a few pointers related to working on OSS.
A friend that can’t keep a secret isn’t one you’ll rely on. The same is true for your mission critical CI/CD tool that you have to entrust with credentials for each integrated component. Keeping your secrets safe can be a challenge for CI/CD tools, since they need to connect to such a variety of other services. Each one needs its own password or token that must be kept hidden from prying eyes.
I’ve always been an advocate for working from home. While some would say working from home is rarely a good idea, decades of personal experience have proven otherwise. For one of those decades, my husband and I ran a successful marketing consulting company. Our work was done solely from our home office, all while raising five children. We started our days early before the kids woke up, and when they left for school, we worked feverishly until their return.
Every NOC engineer will tell you that the first thing they look for in an outage is “what changed?”. And they are right to look. While every organization is unique, Gartner reports that on average about 80% of IT incidents today are caused by changes in infrastructure and/or software.
Since its inception, OnPage has been dedicated in providing a powerful critical alerting solution. This mission continues in 2020, as OnPage is pleased to introduce its ability to override the silent switch and Do Not Disturb (DND) mode on iOS. The latest advancements ensure that tasked recipients always receive high-priority, OnPage audible alerts, regardless of their current iPhone settings.
This week, Canonical announced the integration of Charmed Kubernetes with Microsoft Azure Arc. This integration provides businesses with a centralised place to manage their Kubernetes clusters and deploy their applications at scale, from cloud to the edge. The Azure Arc dashboard enables management and governance of any Kubernetes, across any substrate.
Data is the lifeblood of any organisation. It’s what drives customer engagement, boosts employee productivity, streamlines operations and, in some cases, even transforms age-old companies into digital powerhouses.
Incident and Problem Management are two very different issues in IT service management that are unfortunately often used interchangeably. On the surface, it might just seem like a matter of terminology. But, what if you get to know that one is a small hiccup and the other could dent your entire quarterly or annual results?
