Operations | Monitoring | ITSM | DevOps | Cloud

What is Remote Work?

Remote work has seen a resurgence due to the pandemic, and hybrid work is here to stay. It’s excellent news for knowledge workers, but what does it mean for support teams? Employees working from their home, vacation property, or a coffee shop create a different environment for technology teams, who need to support and ensure the applications and infrastructure are working well end-to-end.

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Why Listening to Customer Feedback Leads to Startup Success

Did you know that ignoring customer feedback has resulted in 14% of startup failures within the last few years? Besides sketchy products, poor pivots, and lousy marketing strategies, they all boil down to one factor - the lack of constructive criticism. As a startup business, it's essential to solve problems the right way. Therefore, having a strong personality when facing constructive criticism is necessary, as it will lead to further improvement of your products and services. And your startup's best critics are your customers. As such, listening to what your customers have to say will help your company produce better quality items in the future.

Monitor SQL Server and Azure managed databases with Datadog DBM

Datadog Database Monitoring (DBM) provides comprehensive visibility into SQL queries running on your databases. Using DBM, you can troubleshoot database performance issues by drilling into frequently used queries and analyzing historical trends in your queries’ metrics and execution plans. Whether you operate self-hosted SQL Server instances or leverage Azure’s fully managed services, DBM can provide deep visibility into the databases your application depends on.

Setup RabbitMQ in HA Mode using Kubernetes Operator

Organizations are moving from monolithic architecture (where all the code building the application exists as a single, monolithic entity) to microservices architecture as it simplifies app management, making it easier to build, deploy, update, test and scale each service independently without affecting other parts of the architecture.

How IT Operations can demonstrate business value with Unified Analytics

As an IT Ops exec, imagine your jubilation upon learning that after a year of hard work across your NOC, DevOps and SRE teams, you are able to automate incident response by 25%. You’re elated as you enter your CTO’s office to share this information, and their response is.

Monitorama 2022 - A Q&A with Mehdi Daoudi

This year's Monitorama is quickly approaching. This year, the event is hosted in Portland, Oregon, from June 27 to 29th. It features talks from industry experts and community leaders on all things monitoring, observability, SLI/SLO, and most importantly, what practitioners are doing (not vendors and providers).

Multicloud Cost Management

More enterprises are adopting cloud computing to ensure that they can accelerate innovation, stay competitive, and enjoy cost savings. This trend has only increased in the last two years with the rise of remote work necessitated by the COVID-19 pandemic. With the rise of cloud adoption, multi-cloud and hybrid cloud deployments are increasing in popularity as well. According to a Gartner survey, 81% of survey respondents are using two or more cloud providers.

Are your applications secure? Can you find it out without complex rules?

The modernization of infrastructure and applications is driving the rapid growth of containers, and as companies scale the adoption of Kubernetes, it’s critical to incorporate security and compliance. The challenge? Compliance and security is a journey, not a state in time, and application security in Kubernetes has a large surface area. This challenge increases exponentially as you run more applications, onboard more developers, add more environments, add new pipelines, and more.

When End Users Attack: Tips for Fixing a Hostile Work Environment

Hostile work environments are a real problem in tech and can be a significant driver of IT job stress. This is particularly true for IT helpdesk and support roles. Helpdesk agents often complain of burnout and frustration related to how end-users treat them. IT service roles will never be “stress-free”. The nature of break-fix work for critical systems inherently comes with the job.