Operations | Monitoring | ITSM | DevOps | Cloud

We’ve been celebrating a few big milestones 🎉 at incident.io in the last few months. We were recently discussing product metrics (as you do for fun on a Friday afternoon 🤓) , and Lawrence was very surprised with a particular stat around the number of workflows that have been run using incident.io.

In September we headed to Amsterdam to host our first - but not our last! - Uptime conference.

Digital transformation requires organizational evolution. Constant demand for rapid delivery of upgrades and new products forces change. Surely, the old days of managing monolithic applications housed in private servers are over. Applications consist of virtualized, containerized, and serverless code that’s networked via APIs across a hybrid infrastructure of public and private clouds.

The way that many organizations are operating has fundamentally changed over the past few years, and IT has been forced to evolve to keep pace. The good news is many teams are seeing their budgets for new tools and services increase. The bad news is the additional tooling doesn’t appear to be making a dent in IT support workloads (at least not yet). According to Zendesk, tickets filed by corporate employees jumped 31% last year.

Andon Cord catapulted Toyota into 40 years of unprecedented quality and domination. What is Andon Cord and how did they do it? In the early 1900s, Taiichi Ohno architected and introduced Andon cord in Toyota's manufacturing plants. The problem: This costs a lot of money. Production costs have always been high. In 1984, it cost NUMMI $15,000 per minute. That's $42,758 in today's value.

Since November 2021, Canonical and Microsoft have been offering a jointly supported Microsoft SQL Server on Ubuntu Pro solution. With this offering, you can set up an optimised configuration of SQL Server on Ubuntu in a few steps. As database professionals, we should ensure the highest possible standards for database security and availability. In this blog, we will detail how the combination of SQL Server and Ubuntu Pro can help you achieve those goals.

When I began my career in IT more than two decades ago, most organizations had multiple silos of application development teams. Each team would be responsible for a single application or sometimes two and nothing else. Developers would spend days, weeks, or months working on a single release containing countless enhancements and improvements. Release day was a pressure cooker, with IT pros sometimes working on the deployment overnight, hoping nothing went disastrously wrong.

Observability is a very important aspect of software that’s often taken for granted. You need to have visibility into what your application is doing at different levels to better understand an issue when it occurs. There are multiple open-source tools and initiatives to help you achieve improved visibility. When we talk about observability, there are three parts to consider: logs, traces and metrics.

Nobody likes resolving merge/rebase/cherry-pick conflicts. I also don’t, but I’ve found a scheme how to reduce the built-in headache. In this post I’m going to share my findings as well as practical examples.