Operations | Monitoring | ITSM | DevOps | Cloud

When we talk about the business value of a tool or a system that at first glance may seem like a “nice to have” or a “helpful but not absolutely necessary” technology, it is a good idea to start any discussion on the merits of the tool by putting some things into perspective.

A cron job is used to schedule and carry out specific tasks. It automates the process and periodically executes it in the background. You can keep track of whether a given cron job is running or not with the help of a cron job monitoring tool. You must first configure a cron job in the monitoring tool before you can monitor it. After then, the tool checks the status regularly and notifies you when a problem occurs. This article lists the top 10 tools for online cron job monitoring.

When visitors come to your website to browse products, make purchases, or read your articles, you need to consider how they will feel. Furthermore, a website that loads slowly and experiences frequent breakdowns must be avoided because it can turn visitors away. Your sales, revenue, and profitability may suffer as a result. Additionally, it could harm your reputation, particularly if the visitor is fresh. If they have a bad first impression, they will quickly pursue other options.

By automating some rote parts of incident response, you reduce decision fatigue and help responders get to solving the problem faster with less stress. In this post, we talk about three areas of the incident response process that are prime for automation.

InsightFinder is a SaaS platform that uses AI-backed predictive analytics to predict and prevent production incidents. Using InsightFinder with Datadog, you can quickly identify hidden correlations in your application metrics, logs, and events and address application issues before they devolve into production outages and create customer impact.

Customer relationship management (CRM) is sometimes like a bucket. New customers represent water going into the bucket, and departing customers reflect water flowing out. The water level—or the number of customers—rises and falls depending on the amount of water flowing into the bucket and the number and size of the holes. At ServiceNow, we recognized we had a leaky CRM bucket, thanks to rapid customer growth.

Cloud adoption has grown in recent years. From organizations developing a cloud-native strategy to those focused on cloud migration, there are many different ways to consume the cloud. No matter the reason for choosing the cloud or how organizations get there, many overlook one critical piece of the puzzle: cloud asset management. Have you been frustrated by figuring out what you have deployed in what cloud? If so, you're not alone. Let's examine why this is so important.

2023 brings lots of exciting new features to InvGate Service Desk and InvGate Insight. We’re starting this year with some great product improvements that will make your experience using them even better. This month, we’re bringing you: Let’s see what this is all about.

In this episode, Pete and Lisa discuss why great communication (both internally and externally) is essential to the success of any incident management process. From keeping your wider team in the loop to minimise disruption, to using customer communication to strengthen your brand when things go wrong, the team share their experiences and top tips for having a transparent incident communication culture.

Having a deep understanding of a Kubernetes cluster is important: the right insights allow you to monitor the performance and health of the cluster, which is necessary for ensuring that applications are running smoothly and that any potential issues can be identified and addressed quickly. As your Kubernetes cluster develops, so does the need for monitoring and troubleshooting.