The latest News and Information on IT Service Management, Service Desk and related technologies.
Networks always start off small and simple, but over time they can become increasingly complex. You start with a small network consisting of a simple Virtual Local Area Network (VLAN) with broad connectivity. However, once your security team get involved and add DMZs, routers, firewalls, etc you will find it hard to keep track of the intricate web you have created to support your business network.
A Configuration Management Database (CMDB) is critical in supporting services such as Incidents and Change & Asset Management. Most companies dream of having a beautifully populated CMDB, but struggle with how to make this a reality as the process can be quite daunting! But never fear there are loads of tools you can buy to do just this! Typically, there are three types of solutions designed to populate your CMDB, these are either agent-based, scanner, or integration style tools.
An IT project can introduce a variety of challenges during implementation. The IT team handling the project should constantly improvise and embrace mid-project adjustments to make sure everything is in place. This is especially true when dealing with a company-wide change that might come with varying levels of complexity, risk, and impact. Project management in ITSM ensures seamless implementation of complex IT projects within the stipulated deadline.
Unpatched security vulnerabilities are utilized in the majority of data breaches and ransomware attacks. In fact, research shows that many CVEs go unfixed for long periods to time leaving companies open to unnecessary exposure. 60% of breaches involved vulnerabilities of which a patch was available but not yet applied. This is why vulnerability management is so important and not only having a plan but selecting the right tools to support your plan.
We knew that the most loved feature in our ServiceNow 7.0 release would be the CMDB features. And in our ServiceNow 7.5 release (available now), we’ve expanded our CMDB capabilities even further—based on your feedback—around the importance of reducing the effort it takes to re-create the same services within PagerDuty.
As we enter the new year of 2021, tune in to hear from ServiceNow leaders and learn about new ways to unlock innovation at work to manage change with instant agility, with this month’s two-part blog series. NATS and ServiceNow best practices: AIOps-driven automation drives faster resolution Enterprise organizations rely on intelligent monitoring of their growing digital service footprint for visibility.
Recently, AT&T Cybersecuritypublished important findings in the tenth edition of their Insights report entitled, “ 5G and the Journey to the Edge.” Ivanti was thrilled to contribute to the report, which outlines the most pressing security concerns organizations face in a world embracing the revolutionary transformation to 5G and edge technology.
2020 was a year of reckoning for companies across all industries. Businesses were challenged with adjusting to the new realities of work and life brought on by the COVID-19 pandemic and many organizations quickly responded to help meet evolving employee needs.
