Operations | Monitoring | ITSM | DevOps | Cloud

As the digital-first operating world evolves, IT organizations are struggling to decide which practices to maintain and which to phase out. This transition from a “plan/build/run” lifecycle to a more agile, team-oriented structure has become the catalyst for organizational conflict, challenging the very foundation of how companies should operate.

As organizations experience increasing complexity and expanding perimeters, IT professionals are looking to get a better understanding into their distributed software and hardware assets. IT teams need immediate access to detailed information in context of services and underlying assets they run on to make more intelligent decisions about their IT investments. Having asset visibility at their fingertips enables them to maximize cost savings, secure assets, and improve the employee experience.

The experienced IT professional is no stranger to the term “automation.” However, many don’t fully grasp the potential this word presents to IT processes, including the fast-growing realm of intelligent automation. But before you start looking to automation to help rein in costs, it’s important to develop an automation strategy that best fits the needs of your organization. This article explores the three key areas in which to start when building your automation framework.

In today’s business environment, consumers and organizations have a different relationship altogether. Modern consumers have become more informed, and are not driven merely by quality or low prices. Gone are the days of product-oriented advertisements that focused just on the tangible benefits of a product or where premium quality was associated with better brands.

The marketplace for mobile apps is a broad and highly competitive one. There are millions of apps available on Apple’s App store, Google Play, and within private enterprise app stores. Expanding market demands continue to drive the pressure to innovate. New iOS and Android updates and mobile device releases, along with myriad apps from companies vying for their customer’s attention, are creating shorter app release cycles.

With Memorial Day right around the corner, customers are preparing their carts for a weekend of online sales and shopping. Unfortunately, the increase in online traffic for holiday sales is ripe with potential for issues. Similar to the glitches and crashes we see during holiday weekends such as Black Friday and Cyber Monday, the potential of website issues may increase with online traffic during Memorial Day weekend sales. Luckily, there are ways IT pros can prepare for a surge.

Ivanti Federal CTO, Bill Harrod, shares his take on the recent cybersecurity Executive Order issued by President Biden.

If you have been following the news or trying to buy gas in Atlanta, you probably have already heard about the ransomware attack on one of the most important strategic pipelines in the US. 2020 saw ransomware attacks skyrocket and now 2021 seems to be following the trend. The current situation begs us to rethink how we think about our security practices and mindset. One area of security that you may have heard about is Zero Trust (ZT).

Connection, empathy, and speedy responses are more important in the Customer Support world today than they ever have been before. I’m writing this while sitting in the same place I have worked from for the last year: in my dining room-turned-office, pads of sticky notes, and various charging cables keeping my cookbooks company on the shelf. Prior to March 2020, I commuted to an open office almost every weekday.

AIOps isn’t an IT magic wand, but it sometimes works like one. One day last fall, our IT ops team was heads down on a major cloud migration project. Meanwhile, ServiceNow Event Management detected a high volume of alerts from the monitoring system—600% more than usual. That typically means a lot of unplanned work for our IT team, not to mention a delay in our cloud migration schedule.