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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Evolving Your Security Strategy Toward Self-Securing With Ivanti Neurons

Threat actors move fast. They are agile and will shift tactics as opportunities present themselves. As the COVID-19 pandemic changed how we had to work and manage our users and environments, threat actors also made changes. They adapted to a new opportunity and they did so very quickly. ZScaler released a report in April showing the increase in COVID themed attacks increasing 30,000% between January and March this year.

Identity Director Empowers Users through Password and Global Search Updates

With the first half of the year now behind us, and following our current cadence of quarterly updates, we continue to support our customers by releasing a third Identity Director update for 2020. Where the 2020.1 release of Identity Director focused on password resets—aiming to help both users and organizations as more and more employees work from home—the current release is all about empowering the users to be in control.

Service Desk Now Integrates With Microsoft Teams

As part of our re-affirmed commitment to customers, Ivanti formed an Independent Business Unit that consists of a dedicated set of Ivanti products and services with the single purpose of pleasing its customers by providing long term value. This new unit’s development is driven by our customers’ feedback and requirements. We are pleased to announce our most recent release for Ivanti Service Desk 2018.3 - update 14!

Your Data Already Has the Insights. Are You Extracting Them?

The sheer scale of connected devices across physical, virtual, and distributed networks has come to scale that it has become practically impossible for most network administrators to manually keep an eye on each node. Along with the scale, the connectivity between devices within each network has also become denser.

Ivanti Neurons for Healing

Ivanti Neurons for Healing offers an army of automation bots to proactively detect, diagnose, and auto-remediate configuration drift, performance, and security issues, and maintain compliance for endpoints. Automation of routine tasks paves the way to creating a truly self-healing environment, reducing time, costs, and improving the employee experience. Ivanti automates IT and security operations to discover, manage, secure and service from cloud to edge.

Ivanti Neurons for Edge Intelligence

Ivanti Neurons for Edge Intelligence gives IT the ability to query all edge devices using natural language processing (NLP) and get real-time intelligence across the enterprise in seconds. It provides quick operational awareness, real-time inventory, and security configurations across the edge leveraging sensor-based architecture. Ivanti automates IT and security operations to discover, manage, secure and service from cloud to edge.

Ivanti Neurons for Healing: Shift All the Way Left to Self-Healing

If you are an IT professional, you are technical. You love technology. You love to dabble. You enjoy the thrill that comes from troubleshooting problems and finding a solution. But you probably don’t want to troubleshoot and fix problems all day. There are other interesting things to do. IT can be strategic in helping companies improve their top and bottom line. The complexity of IT continues to increase. The good news is that the need for talented IT staff also continues to grow.

Implement a preventive maintenance plan

Your worst nightmare: a failure, a breakdown or any other inconvenience that can disrupt the smooth running of your daily activities that happens at the worst possible time. When you need your equipment, its reliability is absolutely paramount. In the absence of proper and functioning equipment, you’re not only wasting time, but you’re also jeopardizing employee productivity and the reputation of your service, all while seeing an increasement of operational cost.

From Forms to Reforms: ITSM for a Simplified Employee Onboarding Process

As per research published by Hosting Advice, over 56% of employees who felt disengaged at work marked inadequate training as the key reason for it. Over 53% of employees felt that they would be able to perform better at their jobs if they received adequate training. And over 31% of respondents to the research survey stated that they had to quit their jobs less than six months after being hired. Olivia was one of those last set of employees at her first job out of graduate school.

Enterprise Service Management & IT Operations Management Coming Together

IT Service Management (ITSM) has moved beyond IT and is now often referred to as Enterprise Service Management. Similarly, IT Operations Management (ITOM) has gone beyond disparate monitoring tools and single pane of glass promises to focus on the broader needs of digital operations. In this Tech Talk, FlyCast Partners will join us to discuss Enterprise Service Management - what's changed, what's next and how does it intersect with modern digital operations.