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The latest News and Information on Service Center Operations Manager and related technologies.

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NiCE Active 365 Management Pack 4.4 for Microsoft SCOM

Jul 21, 2025 By NiCE IT Mgmt In NiCE IT Mgmt
We’re thrilled to release NiCE Active 365 Management Pack 4.4 for Microsoft SCOM. The new 4.4 release is packed with powerful new enhancements driven by customer input and evolving needs. It especially focuses on improving monitoring capabilities for Azure-based services and ensuring compatibility with Microsoft’s evolving ecosystem.
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Atlassian Jira Monitoring on Microsoft SCOM

Jul 21, 2025 By NiCE IT Mgmt In NiCE IT Mgmt
As part of a customer project, we developed a custom Jira Management Pack for Microsoft System Center Operations Manager (SCOM). This tailored solution enables IT operations teams to monitor key performance and health metrics of Jira environments, ensuring planning and bug-tracking platforms remain available and performant. With this Use Case paper, we want to share our knowledge with the SCOM Community to highlight the possibilities of advanced monitoring on Microsoft SCOM, helping teams get better in their day-to-day tasks.
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Top 3 Intune reporting tools: SquaredUp, Microsoft admin center, and Power BI

Jul 21, 2025 By Blog In Squared Up
As the unsung hero of modern endpoint management, Microsoft Intune quietly ensures security, compliance, and seamless user experiences across a range of devices and platforms. Where many organisations go wrong, however, is not having the right tool to monitor and leverage Intune’s full potential. But for an organization relying on Intune, what tool should you use?
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Automate the removal of agents with Opslogix Lifecycle Management Pack

Jul 17, 2025 By Jonas Lenntun In OpsLogix
Automate the removal of agents with Opslogix Lifecycle Management Pack Lifecycle Management is something that falls behind in many SCOM environments. It is common for organizations to reach out to us for help with manually removing agents when servers are no longer in use. To decrease the manual tasks and automate the removal of agents, we created the Opslogix Lifecycle Management Pack.
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Getting started with Dynatrace dashboards

Jul 17, 2025 By Sameer Mhaisekar In Squared Up
Dynatrace gives you incredibly deep observability data. But all that depth can bury the insights needed. In this blog, we show how to turn Dynatrace's complex telemetry into visual dashboards that actually make sense. Dynatrace is a leading observability and application performance monitoring (APM) platform, known for its deep insight into complex, modern cloud environments. With capabilities spanning infrastructure monitoring, real user monitoring, and security, Dynatrace offers powerful telemetry.
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Microsoft SCOM Management Pack Housekeeping in Secured, Offline, or Air-Gapped Environments

Jul 14, 2025 By NiCE IT Management Solutions In NiCE IT Mgmt
MP Catalog Offline Toolkit by NiCE | 20min Walkthrough Struggling with Management Pack updates in restricted environments? Discover how the MP Catalog Offline Toolkit by NiCE simplifies SCOM MP management—without the need for an internet connection. Watch the 20-minute walkthrough now and see how this free tool helps your SCOM team stay compliant, efficient, and secure Download it now on GitHub – absolutely free, from the experts at NiCE.
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Top 3 reporting tools for Microsoft Teams: SquaredUp, Power BI & M365 Admin Center

Jul 10, 2025 By Louise Berry In Squared Up
Microsoft Teams is a ubiquitous presence in workplaces all over the world. Prior to 2020, its usage was relatively moderate, with around 20 million users. However, global restrictions during the pandemic led to a 3,500% growth. Teams is now so central to business operations that Microsoft retired Skype in its favor. But this massive scale created a new problem – businesses needed better ways to monitor and report on their Teams usage.
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Getting started with ElasticSearch dashboards

Jul 10, 2025 By John Hayes In Squared Up
ElasticSearch is one of the IT and software industry’s most established platforms for storing and analyzing log data. As its name suggests it also has a powerful search and analytics engine based on the ElasticSearch Query language. ElasticSearch itself is essentially a backend store, so if you want to explore and analyze your data, you will need a visualization layer such as SquaredUp and our ElasticSearch PlugIn.
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Getting started with VMware dashboards

Jul 9, 2025 By Sameer Mhaisekar In Squared Up
VMware is a leading platform for virtualization and cloud infrastructure, widely used to manage compute, storage, and networking resources across on-premises and hybrid environments. While it offers powerful capabilities and extensive telemetry through tools like vCenter, navigating this data can be overwhelming – especially when trying to spot performance issues, capacity trends, or VM sprawl in real time. That’s where a solution like SquaredUp can make a significant difference.
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Customizing your Azure DevOps DORA metrics dashboard

Jul 9, 2025 By SquaredUp In Squared Up
Looking to configure and customize a DORA metrics dashboard? Our Director of Engineering Services, Tim Wheeler, demonstrates how to customize the DORA Metrics dashboard in Azure DevOps for SquaredUp. He shows how to populate key metrics like deployment frequency and change failure rate by selecting a pipeline, specifically the Squared Up multi-stage pipeline.
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