Operations | Monitoring | ITSM | DevOps | Cloud

The shift from legacy middleware to open-source innovation promises agility and cost savings, but introduces the 'Modernization Tax'—operational complexity that requires new approaches to observability, governance, and management across hybrid messaging environments.

Enterprise boardrooms are not debating whether to adopt agentic AI anymore. The debate has moved to a harder question: why do so many agentic deployments stall between pilot and production? ServiceNow's Enterprise AI Maturity Index 2026 puts a number to it. Most enterprises that have invested in AI tooling report that their biggest obstacle is not model quality or compute cost. It is the infrastructure that those agents are expected to operate within. The models are capable.

As AI agents become ubiquitous across the software development lifecycle, engineering teams must do more than adopt new tools; they must redesign how they build, verify, and operate software. This post distills the vision, priorities, and best practices that guide engineering excellence at Harness. Different products sit at the heart of the Harness platform.

Claude Opus 4.7 holds at $5/$25 per million tokens — but a new tokenizer inflates costs up to 35% on identical text. Here's what Opus 4.7 actually costs at production scale, how it compares to Sonnet 4.6, and the six levers that determine where your bill lands.

AI Classify reaches general availability this month, TDM gets a Docker image, and we’ve added a few things you’ve been asking for.

Evaluating agents is hard. Verifying observability tasks is harder. Yes, AI agents have gotten dramatically and quantifiably better at coding and tool use, but observability presents a different kind of challenge. In a real incident, the hard part is rarely just writing a query. It's deciding which signal matters, figuring out whether a spike is noise or symptom, correlating metrics with logs and traces, and sometimes making a change in Grafana without breaking the dashboard another engineer depends on.

The observability industry has developed great tools for using metrics, logs, traces, and profiles to monitor the cloud native applications that have dominated the last decade of software development. But when it comes to understanding what an AI system is actually doing, we’re often left reading raw conversations, guessing at quality, and reacting too late. And that’s a problem.

1,000 nodes × 8 GPUs × 60 metrics = 1.4M time series - before you add pod names or Slurm job IDs. GPU monitoring is a cardinality problem disguised as a metrics problem. How to design for it before production OOMs your Prometheus.