Operations | Monitoring | ITSM | DevOps | Cloud

For most SAP customers, Solution Manager has been the system of record for how change happens. It has run ChaRM to control transports, hosted the IT service management queue for incidents and requests, driven test management and process documentation, and provided the monitoring layer for many on premise landscapes. It has done this job, largely unnoticed, for two decades.

When an incident hits at 2am, every second of context switching adds risk. The latest StatusIQ iOS update is built around one principle: Get the right information and the right actions to your team faster, with less friction. With iOS 27 support now live in the StatusIQ mobile app, here's what's changed and why it matters.

For teams building AI agents, the feedback loop should already be a familiar idea: watch how the agent behaves, find what needs improvement, ship a change, and measure the result. In theory, each turn builds on the last until the loop becomes a flywheel and your agent is getting more effective with each turn. In practice, many of us are still in reaction mode. A user reports something strange, costs spike, or an eval score drops.

Learn how immutable backups protect data from deletion, encryption, and ransomware attacks so organizations can recover clean copies. Table of Contents Ransomware attacks are a major threat to modern organizations. Cybercriminals encrypt an organization’s data and demand payments to restore access to it. Modern ransomware also attempts to destroy existing backup files to prevent recovery. Therefore, you must protect backup targets with strong data isolation controls.

Blagomir Petrakiev, Data Centre Services Engineer in Maidenhead, made the move from automotive customer service to data centre operations after studying for his Cisco Certified Network Associate (CCNA) certification. In this Q&A, Blagomir shares what it’s like working behind the scenes at Pulsant, from infrastructure checks and remote hands tasks to learning new skills and building a career in digital infrastructure.

According to a 2025 report from Ravio, entry-level hiring (especially in engineering roles) has collapsed by more than 73% due to increasing AI capabilities. That means junior developer jobs are disappearing. At the same time, demand for senior engineers keeps climbing because organizations need more people to manage and optimize their complex AI agents.

Has your service desk ever filled with "the internet is down" tickets while every switch, firewall and uplink is reporting normal? The connection is usually fine. What has failed is name resolution, and the message your users see says the DNS server is not responding.

ISO 20000 certification means two different things depending on who is asking. One is an audit of your organization against ISO 20000. The other is an exam that one person sits. Search results mix the two together, and teams lose weeks to it. A service desk manager hunting a company certificate lands on a training catalog. They book a course nobody needed. In this blog, you will: You will finish able to scope the project and brief a certification body.

One multinational running on Upsun operates more than 400 websites. Each subsidiary has its own sites, its own team, its own release schedule, and its own local requirements. What they share is one infrastructure control layer: the same access model, the same encryption defaults, the same activity records, the same region and backup policy on every project. Adding the 401st site does not add a 401st set of infrastructure controls for someone to review.