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The latest News and Information on IT Service Management, Service Desk and related technologies.

AI Incident Summarization in 50 Seconds

Ivanti's AI Incident Summarization feature lets your IT team catch up on the history of a given incident at the speed of GenAI, so they can help your end users solve their problems that much faster. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Why the Common Vulnerability Scoring System (CVSS) Is Necessary - But Also Insufficient

Measuring the risks posed by vulnerabilities — to the greatest degree of accuracy — is no simple task. It’s common for organizations to use the Common Vulnerability Scoring System (CVSS) by default, to come to terms with the size and scope of vulnerabilities. But while CVSS is a useful tool, it’s not immune from its own vulnerabilities.

ITSM vs ITIL: Differences and How They Align

Understanding ITSM and ITIL is essential to strengthen your IT service management. Although they are closely related and often used interchangeably, ITSM and ITIL have distinct purposes and methodologies. To gain efficiency and competitive advantage in IT management, understanding their differences while exploring how they complement each other is a must.

Automation Solves a Reboot Nightmare for a Leading Technology Company

In the growing DEX industry, we advocate for a predictive approach to digital workplace management. Build processes and systems around the goal of a seamless employee experience, and you’ll deal with fewer IT challenges as a result. However, even the most well-designed system cannot avoid the inescapable impact of technologies greatest foe: human error – as one of our customers, a global technology leader, recently discovered.

AI Incident Summarization in 50 Seconds

Ivanti's AI Incident Summarization feature lets your IT team catch up on the history of a given incident at the speed of GenAI, so they can help your end users solve their problems that much faster. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.